Menu toggle

Help Needed - Warranty 'Void'

L

lee.davies

PCGB Member
Member
Hi folks,

I am hoping someone can help me. I recently purchased a Porsche 991.2 Turbo S from Porsche Mid-Sussex (April 23').

I have recently installed a 'Quick Silver Exhaust and De-Cat through a 'authorised quick silver installer' I have travelled less that 200 miles in the car since the install. It is currently in Porsche Dealership and they are not honouring the warranty as the "ECU has been tampered with".

Any advise or previous experience would be greatly appreciated.

Thank you in advance for your time.

Best regards,

Lee.
 
Hi Lee,

Since you’ve purchase your car from an approved Porsche dealer you’ll have received the Porsche Extended Warranty, for which there are explicit T&Cs, one of which is that the vehicle must remain in standard condition. Unfortunately I fear that by fitting aftermarket exhaust system components you will have invalidated your warranty.

Note that the Extended Warranty is insurance based and is only administered by Porsche, so they can only abide by the insurance company’s conditions.

Hope you manage to get something sorted.

Jeff
 
Good luck but i fear you have lost your warranty, even if you reverse the install and "reflash" the ECU

I suspect 'authorised quick silver installer' refers to the installer being authorised by Quick Silver...not be Porsche

Presumably the decat means it fails the "Construction and Use" regs and may also fail its next MoT
 
Fitment of the exhaust and decat pipe wouldn't, in itself, have included an ECU reflash, would it? Accepted that physical changes have been made but I can't see why they wouldn't be reversible without an electronic trace being left behind? Or does the Quicksilver package include a reflash element?

And, in any event, the wording of the Approved Warranty makes it clear that warranty cover can only be withheld when the fault is caused by the fitment of non-OE parts. The warranty cannot be voided in whole - only issues related to or caused by the aftermarket fit are excluded. Which begs the question: what is the fault that is being investigated?

James
 
EB5B2E25AFB04FC781DCF2C5B55BE089.jpg

Here you go - attached as an image (I hope).

Operative wording being ".. to the extent that the defect arises from..."

James
 
mmm - i've seen the argument that , where the exhaust has been modified, a cooling, brake or transmission issue etc were rejected as the parameters had changed. Car performs at a higher standard due to more bhp, putting more strain on the "downstream" components...

Given that some non-servicable items (eg engine mounts, GPF, are being rejected under the "wear and tear" clauses.. the OP could be in for a long debate....
 
Hi Lee,

what problem did you have to take it to the OPC for?

lee.davies said:
Hi folks,

I am hoping someone can help me. I recently purchased a Porsche 991.2 Turbo S from Porsche Mid-Sussex (April 23').

I have recently installed a 'Quick Silver Exhaust and De-Cat through a 'authorised quick silver installer' I have travelled less that 200 miles in the car since the install. It is currently in Porsche Dealership and they are not honouring the warranty as the "ECU has been tampered with".

Any advise or previous experience would be greatly appreciated.

Thank you in advance for your time.

Best regards,

Lee.
Click to expand...


 
You must log in or register to reply here.

Posts made and opinions expressed are those of the individual forum members

Use of the Forum is subject to the Terms and Conditions

Disclaimer

The opinions expressed on this site are not necessarily those of the Club, who shall have no liability in respect of them or the accuracy of the content. The Club assumes no responsibility for any effects arising from errors or omissions.

Porsche Club Great Britain gives no warranties, guarantees or assurances and makes no representations or recommendations regarding any goods or services advertised on this site. It is the responsibility of visitors to satisfy themselves that goods and/or services supplied by any advertiser are bona fide and in no instance can the Porsche Club Great Britain be held responsible.

When responding to advertisements please ensure that you satisfy yourself of any applicable call charges on numbers not prefixed by usual "landline" STD Codes. Information can be obtained from the operator or the white pages. Before giving out ANY information regarding cars, or any other items for sale, please satisfy yourself that any potential purchaser is bona fide.

Directors of the Board of Porsche Club GB, Club Office Staff, Register Secretaries and Regional Organisers are often requested by Club members to provide information on matters connected with their cars and other matters referred to in the Club Rules. Such information, advice and assistance provided by such persons is given in good faith and is based on the personal experience and knowledge of the individual concerned.

Neither Porsche Club GB, nor any of the aforementioned, shall be under any liability in respect of any such information, advice or assistance given to members. Members are advised to consult qualified specialists for information, advice and assistance on matters connected with their cars at all times.

Porsche
Lockton
Pirelli
Officially approved
Oracle Finance
WEX Esso
Collecting Cars
Archant Dialogue
Back
Top