Hi Guys & Girls
Without prejudice
Further to my last post, I would like to share with you all, this document that was sent out to the Dealers, with information as follows.
I have had this document for a short while, it was left in my post box in a blank envelope with no contact details of the sender.
This document clearly sets out a procedure of what to do if the Particulate filter fault code P242F is logged in the fault memory of your car.
If you look at the last paragraph, it clearly states that all vehicles with a production date later than December 2019, should already have the modified OPF fitted.
All the cars we have seen with this fault, have been pre 2019 December cars.
Its a shame that the Dealers didn't have this information earlier, when trying to explain to their customers how this fault has happened.
Our owners have been told that the wrong engine oil and driving style are the reasons for this GPF failure, and the repair was not covered under the extended warranty, which is another subject on its own.
We are now in a situation that after fitting these modified filters on our cars, we are finding, its not fixed the oil ash % issue, which makes the existence of this information below even worse.
Paul's car is an example of a major miss-diagnosis on this fault, the fact that a simple exhaust back pressure check was not part of the guided fault check on this fault code is absolutely ridiculous.
I will let you all draw you're own conclusions to the existence of this document, and would like to personally thank who ever it was that came to my house and left it in my post box.
Any feedback on this post would be greatly appreciated
Dave
Without prejudice
Further to my last post, I would like to share with you all, this document that was sent out to the Dealers, with information as follows.
I have had this document for a short while, it was left in my post box in a blank envelope with no contact details of the sender.
This document clearly sets out a procedure of what to do if the Particulate filter fault code P242F is logged in the fault memory of your car.
If you look at the last paragraph, it clearly states that all vehicles with a production date later than December 2019, should already have the modified OPF fitted.
All the cars we have seen with this fault, have been pre 2019 December cars.
Its a shame that the Dealers didn't have this information earlier, when trying to explain to their customers how this fault has happened.
Our owners have been told that the wrong engine oil and driving style are the reasons for this GPF failure, and the repair was not covered under the extended warranty, which is another subject on its own.
We are now in a situation that after fitting these modified filters on our cars, we are finding, its not fixed the oil ash % issue, which makes the existence of this information below even worse.
Paul's car is an example of a major miss-diagnosis on this fault, the fact that a simple exhaust back pressure check was not part of the guided fault check on this fault code is absolutely ridiculous.
I will let you all draw you're own conclusions to the existence of this document, and would like to personally thank who ever it was that came to my house and left it in my post box.
Any feedback on this post would be greatly appreciated
Dave