Porsche warranty extension

[geedee]

I would be less than inclined to rely on a phone discussion, than anything written down. I put three years of extended warranty on to my 991.1 just over two years back, circa 3 months after i bought it. My 991 had just a couple of months previously been serviced by a recognised Porsche specialist who advertises as having Porsche trained staff and the fitting of original parts and oils should the customer prefer OE.. Prior to that service my car had a full OPC service history.

In order to have my assessed as to whether acceptable on to the Porsche extended warranty insurance, it first had to be re-serviced at my OPC which picked up a couple of issues, a few hundred pounds later, it could then be assessed, and fortunately it was deemed worthy of joining the warranty scheme at circa £3k....

My Porsche raised a yellow dash alarm advising a cooling issue, which was diagnosed as no more than a change over valve (COV) issue, the engine had not overheated as at the time I was cruising at 30MPH from the start of the journey. The OPC replaced not only the COV which caused the alarm to be raised, but another two which looked to have issues for potential failure.... COV`s seem to be somewhat of an issue on some models.... In my case repaired over a day in the workshops with no charge. I have no idea of the likely repair bill but I doubt it might have been £3k, but then I pay out quite a bit on insurance in the hope of never having to make a claim..
Each to their own.

 

[Greenman986S]

I think there's a difference between the original new car Porsche warranty and the Porsche Approved (ie extended) warranty. Unless questioners are very pedantic about how this question is asked and answered, I believe that the question answered above by Porsche for Ed possibly relates to "warranty" (ie original new car) not Porsche Approved (ie extended). As I understand it from previous legal articles etc on this subject, new car warranty is by law not voided by using a non-OPC provided Porsche genuine parts and Porsche service procedures are used. However, the Porsche Approved (ie extended) warranty is an insurance product where the terms are laid down by the insurer and new car warranty legal provisions do not apply - this contract expressly excludes non-OPC servicing as outlined above. Maybe Ed could confirm whether he was specific in his question to Porsche about differentiating between the original new car warranty and the Porsche Approved insurance contract?

That's always been my understanding, supported by test cases.

I'd not believe anything else from Porsche unless in writing and specific to the vehicle in question

 

[ed987s]

That's always been my understanding, supported by test cases.

I'd not believe anything else from Porsche unless in writing and specific to the vehicle in question

Agreed, I'm awaiting confirmation via email - I will update the post as soon they respond. If they contradict what they've said today, it doesn't say much for their knowledge base. I was explicit in what I wanted to know, so, one would hope the same response will be replicated via email.

 

[Mountain Goat]

Does anyone know how much Porsche official breakdown cost per month thanks? I have this withn my 2 year OPC used car cover but as I have centre lock wheels, will need this forever!

 

[BrianJ]

Porsche used to publish prices on their web site for 1, 2 and 3 year Porsche Approved extended warranty and separately Porsche Assistance for all models, but seem to have discontinued this. Back to the OPC I guess.

 

[Mountain Goat]

Porsche used to publish prices on their web site for 1, 2 and 3 year Porsche Approved extended warranty and separately Porsche Assistance for all models, but seem to have discontinued this. Back to the OPC I guess.

Thanks Brian.
Cheers Craig

 

[imi]

Hi Brian,

Porsche confirmed this applies whether is a new car or an extended warranty.

bizarre - as I have had Porsche OPC confirm that as the ext warranty is effectively an insurance policy, the car has to be serviced by the Porsche OPC network and NOT by an indy.....the indy would invalidate the ext warranty.

 

[MartinH1988]

bizarre - as I have had Porsche OPC confirm that as the ext warranty is effectively an insurance policy, the car has to be serviced by the Porsche OPC network and NOT by an indy.....the indy would invalidate the ext warranty.

Porsche Tonbridge said exactly the same to me today too.

Apparently I would have to let them do a Major service - even though only a minor is due.

They would have to re do the spark plugs even though they were done less than 6 months ago by an approved partner (indy) on their network.

And they would have to do the drive belt and air filter.

Plus the obvious 111 point check, the see if a warranty is possible!

 

[geedee]

Been there and done that with my 2012/2013m.y. 991 C4S, just over three years ago, where up till it`s last service prior to me purchasing it, the car had otherwise full OPC history of servicing... The last service had been carried out by a recognised Porsche specialist indy who apparently advertises as using Porsche O.E. parts and recommended lubricants if required..... When I enquired relative to the three month wait in my ownership prior to the 111 point check, my local OPC suggested they could carry out a complimentary check for me which picked up a couple of items which were resolved by the supplying dealership. Also nothing seemed likely to stop it passing the 111 point checks when I might present it in the following three months or so.
Given the previous service was by an indy, as has already been typed my C4S required to have a service at my OPC before it would pass the 111 point checks, which it did.
Just a few months back I renewed my Porsche extended warranty for another three years, which did not require any further checks given my OPC performs all repairs and servicing... To date I have had 3 COV`s replaced and a reinforcing bracket fitted to the flange on the plastic coolant pipe to water pump connection to resolve a drip, covered by warranty..

Personally I would not like to be without this insurance given the history of 911 water-cooled derivatives..

 

[geedee]

In the off chance there may be those in search of Porsche extended warranty details, I tripped over this official Porsche extended warranty info this morning so thought it worth posting the link...?

Porsche Approved Warranty

Discover a new view on peace of mind with the Porsche Approved Warranty.

www.porsche.com

 

[K400RDY]

Agreed, I'm awaiting confirmation via email - I will update the post as soon they respond. If they contradict what they've said today, it doesn't say much for their knowledge base. I was explicit in what I wanted to know, so, one would hope the same response will be replicated via email.

Ed, did you ever get any confirmation on this ?

In the off chance there may be those in search of Porsche extended warranty details, I tripped over this official Porsche extended warranty info this morning so thought it worth posting the link...?

Porsche Approved Warranty

Discover a new view on peace of mind with the Porsche Approved Warranty.

www.porsche.com

Apologies if I am being blind, but is there a specific paragraph that states about servicing ?

 

[geedee]

On the assumption you have read all that has been typed in this thread, I wish you the very best of luck in the off chance you have an expensive failure, and have not kept up with OPC servicing and had your Porsche serviced outside the network, yet hope to have whatever malady has arisen, covered under the extended warranty system.

 

[595triple]

Just a note for people here on this servicing by an OPC to be covered.

- Firstly the Porsche extended warranty is now provided by a different insurer. The wording of the document is now slightly different. Therefore depending on how long you took the warranty out for, your particular warranty might be subject to different terms as it will be covered by a different insurer.
- There have been a lot of threads over the years about OPC's telling people this or that is not under warranty or that the warranty is void because 'x' has been done. i.e. fitting protective grills over the radiators somehow voids it. This is all BS. The OPC does not dictate the terms of the warranty, the warranty document does. My OPC carried out a 111 point inspection on the 991.1 GTS I had when I decided to put a warranty back on it. At the time my car had Zunsport radiator grills, a CarPlay upgrade and also a non standard oversize brake disc upgrade. With the exception of the CarPlay upgrade, which would technically void the PCM from the warranty as the seal on the case had to be broken, the other elements are not related to the warranty and therefore do not affect it. The brake system is covered but not discs or calipers. On suspension the springs are covered but not dampers etc. Generally anything that is subject to wear (apart from the engine) is excluded.
- Independents can service a car under warranty without it affecting it. However it depends on the Independent. The T&C's about servicing actually state 'Porsche Approved', not Porsche Centre. Infact, I seem to recall that on the new insurance document it is even more vague than that. Many independents hold PPN status (Porsche Partner Network) which means they are approved. These independents can also carry out warranty work. What they cannot do is sell you a warranty. That is via an OPC only.

The rule for anyone worried about the warranty they have is firstly to READ its terms. If an OPC tries to argue 'xyz is not covered because', then refer them to it. Also if you have a 111 point inspection done and they flag something that requires some work, question it if it seems odd. In my case I was told my car had an overrev, in RR3 and RR4 (RR1 and RR2 being up to the redline). As a result the car would need a compression test, blah, blah which was £1K etc. As the car was due a major service, which was also booked in at the same time I pointed out that much of the work involved for a compression test (like removing the plugs), would be done as part of the service. That resulted in a significantly reduced quote. I then asked to see the DME report about the overrev. This showed that the car had more ignitions in RR3 than RR2 and more in RR4 than RR3. If the system read correctly this was not possible as you have to pass through a lower RR to get to the next one. Obviously you cannot have more ignitions beyond the redline than before it! I pointed this out and got an 'oh, we will need to speak to Porsche about that'. The response to that was that it was a system error and therefore void. Provide the warranty. The OPC should have picked up on this but its easier to make the case to charge them some more money.

Bottomline. Be aware of the terms of the insurance and don't take what an OPC tells you as gospel. Most are clueless about our cars. They are large franchises whose upper management sees no difference between selling Porsche or VW or what other marque they offer as a group. They have only one task and that is to sell you products and services. Now that a good many OPC's are owned by a US behemoth Lithia, that is only going to become more of their focus.

 

[malarcy]

I have seen them refund 18 months of a 24 month warranty when a change of circumstances meant a car had to be sold. Ironically, it was sold through motor way to an OPC. There was some initial "no you cant because...." but a couple of phone calls and emails had it sorted. You can only get a refund for unused months, if you have not had a claim.

 

[StuartH1]

Given the increase in turbo failures on the 991.2 C2/4 then I'd be taking the warranty out, I always did on my cars that were eligible (i.e. under 15yrs old) and I'm glad I did because I needed it a couple of times, I had no issues with my 991.2 C2S or my 991.2 GT3 but I kept the warranty for as long as I had them and I would always keep the warranty again if I buy an eligible 911.

All my other three 911s are over 15yrs old now and not eligible or I'd take an OPC warranty out on those as well.

It's like any insurance, hopefully you don't need it, but if you do then you'll be very glad you had it and in my experience Porsche were very good at honouring the warranty claims.