PorscheBFG
New member
Recently I have had what can only be described (positively) as a challenging customer experience since purchasing my 991.1 C2S cab in Sept 2019. While there have been numerous issues the latest issue I have is a warranty claim issue which is turning into a terrible customer experience.
After paying for a health check (111 point inspection at a Porsche dealership) on the car following a failed MOT for worn out front suspension (and at the time of the health check they replaced a recalled heat shield in the engine bay), 4 weeks later one of my rear tail lights falls out while driving and was only hanging on by the wires. There was no accident and upon inspection by a different Porsche Centre when I was getting my 8 year major service completed 2 weeks later, I was told that the plastic tab that a screw secures the light fixture in place had cracked and fully broken on the light assembly that fell out of the car and the one on the other side was also cracked and ready to fail.
And this is where it gets frustrating...
I was told that the broken tail lights would not be covered under warranty because it was not a manufacturing defect even though this part and tab that broke is inaccessible to the consumer. They suggested that I contact the first Porsche dealer that replaced the heat shield as they should pay for it. They said if that didn't work that I should contact Porsche UK and try and escalate it and get them to pay for it. But all this sounds ridiculous because what good is a Porsche warranty and buying a car from a Porsche Centre when you get this kind of terrible customer service? It is outrageous in my opinion and I've had a much better experience when buying from Ford and Kia in the past than what I have experience thus far in the last 11 months of owning this car as there have been multiple issues with the car as well as multiple customer service problems (including not receiving an MOT when I purchased the car).
The fundamental issue is that there was no accident and I was simply driving down the road when my tail light assembly fell out of the car and even with the second tail light also showing clear cracks and signs of failing, the Porsche Centre I've gone to is telling me that it is not covered under warranty.
Has anyone else had challenging (terrible) warranty experiences like this through Porsche?
Any sharing of experiences or advice is much appreciated.
After paying for a health check (111 point inspection at a Porsche dealership) on the car following a failed MOT for worn out front suspension (and at the time of the health check they replaced a recalled heat shield in the engine bay), 4 weeks later one of my rear tail lights falls out while driving and was only hanging on by the wires. There was no accident and upon inspection by a different Porsche Centre when I was getting my 8 year major service completed 2 weeks later, I was told that the plastic tab that a screw secures the light fixture in place had cracked and fully broken on the light assembly that fell out of the car and the one on the other side was also cracked and ready to fail.
And this is where it gets frustrating...
I was told that the broken tail lights would not be covered under warranty because it was not a manufacturing defect even though this part and tab that broke is inaccessible to the consumer. They suggested that I contact the first Porsche dealer that replaced the heat shield as they should pay for it. They said if that didn't work that I should contact Porsche UK and try and escalate it and get them to pay for it. But all this sounds ridiculous because what good is a Porsche warranty and buying a car from a Porsche Centre when you get this kind of terrible customer service? It is outrageous in my opinion and I've had a much better experience when buying from Ford and Kia in the past than what I have experience thus far in the last 11 months of owning this car as there have been multiple issues with the car as well as multiple customer service problems (including not receiving an MOT when I purchased the car).
The fundamental issue is that there was no accident and I was simply driving down the road when my tail light assembly fell out of the car and even with the second tail light also showing clear cracks and signs of failing, the Porsche Centre I've gone to is telling me that it is not covered under warranty.
Has anyone else had challenging (terrible) warranty experiences like this through Porsche?
Any sharing of experiences or advice is much appreciated.