PCCB problem 991 Turbo

[fireblade]

I didn't notice at first as I am very light on the brakes particularly in a brand new car as I like to bed things in slowly on long runs before I go to Europe and track the car. However after about 50 miles from new (should not have been busy trying out the sound system) I noticed a "dragging rattling" sound from the left front when braking and when I braked a bit harder it was very noticeable and obviously "rotational" since as the speed dropped the incidence decreased. A friend (997 Cab) felt that the noise came from the back. This sound did not decrease and when the brakes were used more (not hot as brakes just don't get hot here) the sound became louder.

I went back to the OPC and their technician agreed that he could clearly hear the noise and it wasn't "right". They took the left front off (scratched the black hub!) but couldn't find anything wrong but said that all four wheels were making the same sound to a lesser extent. A "sound bite was taken and sent somewhere but they then wanted another one plus a video of the left front. I duly obliged but decided not to take the car to France as scheduled just in case something came adrift at speed.

I have now been told Porsche want to change all four discs. I recall that when I had discs changed on my 997 turbo the OPC insisted on new pads as well.

Omit this bit as it is a rant!
"I m not happy that the wheels are being taken off as this is a procedure that must be carried out very carefully to avoid any damage, scuffing etc on a brand new unmarked car. (I say unmarked because while with the garage a rear wheel picked up a couple of scuffs which I didn't notice until after I had driven two miles home and washed the car. Naturally the OPC denies it happened there and obviously I cannot prove it, but when I had the disks changed on the 997 Turbo the car was returned with a nasty chip out of one of the nice red polished callipers. I am not terribly happy with the quality of care my car gets. I never let the OPC wash my car although it is free and I knew every scratch, chip and blemish on my old Turbo plus when and how they occurred. If Lancelot reads this I would be much happier if he was doing this job!!"
End of Rant!

Questions:-

Has anyone one come across this before?
If yes what was the cause?
Should I insist on a pad change as well?

 

[Lancerlot]

Makes you wonder what the centre does for the PDI. [&:]

Regards,

Clive.

 

[fireblade]

ORIGINAL: Lancerlot

Makes you wonder what the centre does for the PDI. [&:]

Regards,

Clive.

Yes I am pretty annoyed, I should have been half way to Portugal today and I really don't want my car fiddled with when it is brand new.

Well at least I have my rear carpets now!

Cheers
Michael

 

[pwebb]

All in all a pretty poor show. How did the wheel scuffs happen for goodness sake! Surely someone would have noticed at handover time. Clearly you didn't...

Sorry your trip didn't go to plan as half the fun of getting a new car is the first major trip planned and executed.

 

[fireblade]

ORIGINAL: pwebb

All in all a pretty poor show. How did the wheel scuffs happen for goodness sake! Surely someone would have noticed at handover time. Clearly you didn't...

Sorry your trip didn't go to plan as half the fun of getting a new car is the first major trip planned and executed.

Scuffs happened during time at OPC investigating problem and were not there before. I went over the car with a fine toothed comb on initial collection with particular regard to rims as the rears are not protected at all on the Pirellis as I pointed out earlier.

When I collected the car after investigation it was dark and I spotted the marks next morning when I washed the car.

I have spent more time washing the car than driving it! Like after every use!

Cheers

 

[garyw]

ORIGINAL: fireblade
I have spent more time washing the car than driving it! Like after every use!

Crikey- sounds like a Ferrari owner!! []

Michael, sorry to here this, not really a great start nor good aftercare- surely the OPC is aware they are the only ones to have been near the rims and by all chances of probability they marked them! again just poor customer service.

 

[fireblade]

ORIGINAL: garyw

ORIGINAL: fireblade
I have spent more time washing the car than driving it! Like after every use!

Crikey- sounds like a Ferrari owner!! []

Michael, sorry to here this, not really a great start nor good aftercare- surely the OPC is aware they are the only ones to have been near the rims and by all chances of probability they marked them! again just poor customer service. 

Thanks Gary, I feel really hacked off at the moment, I don't buy a new car every day and have really been looking forward to it! OPC is only game in the Island and unfortunately act like it.

I almost want my tried and tested 997 Turbo back.

I need to get the car off the Island desperately as the handbook "specifies" 1,865 miles (I am quite happy with that) before I put in on the track. Time is passing and I cannot put any quality mileage on it here.

 

[chrismouzou]

ORIGINAL: fireblade

ORIGINAL: garyw
Having spent all that money you think the opc would be more understanding-on my car i have took out wheel and tyre insurance had this on my last car worth every penny


Chris

ORIGINAL: fireblade
I have spent more time washing the car than driving it! Like after every use!

Crikey- sounds like a Ferrari owner!! []

Michael, sorry to here this, not really a great start nor good aftercare- surely the OPC is aware they are the only ones to have been near the rims and by all chances of probability they marked them! again just poor customer service. 

Thanks Gary, I feel really hacked off at the moment, I don't buy a new car every day and have really been looking forward to it! OPC is only game in the Island and unfortunately act like it.

I almost want my tried and tested 997 Turbo back.

I need to get the car off the Island desperately as the handbook "specifies" 1,865 miles (I am quite happy with that) before I put in on the track. Time is passing and I cannot put any quality mileage on it here.

 

[chrismouzou]

Having spent all that money you think opc would be more understanding and better customer service-on my car i took out wheel and tyre insurance had this on my last car worth every penny




Chris

 

[Lancerlot]

Mike,

Your best bet is to drive it over here and let our tame OPC take a look under warranty.

There's no question you'll come away much happier and there's some nice shopping for the Mrs nearby too, plus you'll have some mies on the clock. []

Regards,

Clive.

 

[garyw]

ORIGINAL: chrismouzou
Having spent all that money you think opc would be more understanding and better customer service-on my car i took out wheel and tyre insurance had this on my last car worth every penny

I'd never been offered this on any Porsche previously, I was offered it on this one and had two rims refurbished following a meeting of the chunnel train kerb to the rear... [:'(]
It's pretty much paid for itself already- however saying that in 5 years I never caught a rim in my 997 but did have the excellent Bridgestone tyres with protectors on the car.[]

 

[fireblade]

ORIGINAL: chrismouzou

Having spent all that money you think opc would be more understanding and better customer service-on my car i took out wheel and tyre insurance had this on my last car worth every penny




Chris

Thanks. I will investigate this, it wasn't offered.

Cheers

Michael

 

[fireblade]

ORIGINAL: Lancerlot

Mike,

Your best bet is to drive it over here and let our tame OPC take a look under warranty.

There's no question you'll come away much happier and there's some nice shopping for the Mrs nearby too, plus you'll have some mies on the clock. []

Regards,

Clive.

Thanks Clive, always an option except for the hassle of getting over on the slow boat via China! I will see what happens next Monday,

Is there a possibility that the pads have been damaged and should I insist that they be replaced also? Trouble is no one has come up with what the problem is. I think that I would have replaced pads first unless they have had this problem before with a faulty batch of discs and are keeping it to themselves!

Interested to hear that new GT3's catch fire on Top Gear last night, my friends is still in the shoroom at the moment as he is away but he will be OK if there is a problem, he is a lawywer!!

Cheers

Michael

 

[fireblade]

ORIGINAL: garyw

ORIGINAL: chrismouzou
Having spent all that money you think opc would be more understanding and better customer service-on my car i took out wheel and tyre insurance had this on my last car worth every penny

I'd never been offered this on any Porsche previously, I was offered it on this one and had two rims refurbished following a meeting of the chunnel train kerb to the rear... [:'(]
It's pretty much paid for itself already- however saying that in 5 years I never caught a rim in my 997 but did have the excellent Bridgestone tyres with protectors on the car.[]

Yes Gary the Bridgestones saved my rims on several ocassiions, which is why I am so sick as my 997 Turbo rims were unscathed after nearly six years.

The rear Pirellis are realy exposed and knowing this I have been extra careful driving it like my girlfriends Jeep Grand Cherokee Overlander with a horsebox on the back!

Cheers Michael

 

[Lancerlot]

Thanks Clive, always an option except for the hassle of getting over on the slow boat via China! I will see what happens next Monday,

Is there a possibility that the pads have been damaged and should I insist that they be replaced also? Trouble is no one has come up with what the problem is. I think that I would have replaced pads first unless they have had this problem before with a faulty batch of discs and are keeping it to themselves!

Interested to hear that new GT3's catch fire on Top Gear last night, my friends is still in the shoroom at the moment as he is away but he will be OK if there is a problem, he is a lawywer!!

Cheers

Michael

Pads should be fine as they've done no work. Your pal's GT3 is likely to remain in the showroom for some time to come. [] http://www.porscheclubgbforum.com/tm.asp?m=813949

 

[ralphmusic]

I bought my previous GTS sight unseen from OPC Glasgow and collected it at a Sytner Mercedes dealer in Weston Super Mare. When I cleaned the car the morning after collection there was a small chip out of a front rim - I took a picture and luckily the Bridgestone rim protector evidenced that it had not been damaged by a kerb. Glasgow salesman said he had seen it on the transporter and there was no damage at that stage, but with no quibble would pay for the repair which I had done via Exeter OPC. Top marks for Glasgow and Bridgestone.

 

[lowndes]

ORIGINAL: fireblade


I have now been told Porsche want to change all four discs. I recall that when I had discs changed on my 997 turbo the OPC insisted on new pads as well.

Mike

Very sorry to hear of your problems and frankly astonished and somewhat alarmed to hear that all four discs need replacing.

According to my simple arithmetic if we assume one disc in ten is defective at manufacture (and not spotted at QC or installation or PDI) then the probability of all four discs being defective on a car delivered to a customer is 1/10,00 (0.1 to power 4) ie pretty darn unlikely.

To make your event (four defective discs out of four) more reasonably likely to occur, say 1/1000, the same assumptions mean at manufacture one disc in 5.6 would have to be defective. Seems a somewhat ropey process []

The fact your discs were changed so quickly suggests to me Porsche are already aware of a problem. Still at least being ceramic they shouldn't catch fire. []

Cheers

Nick

 

[Geoff_Fields]

They are aware. OPC's have been directed to replace all ceramic discs that exhibit unusual noises.
Copy of the directive has appeared on another forum, which I can't find again at the moment.

 

[tscaptain]

Problem with PCCBs - Surely some mistake.....[] Sorry to hear of all your woes, Mike. A great shame when the gloss and excitement of getting a brand new car is dulled by these sort of experiences. Still, at least when they are replaced you will know you can stop quicker than hitting a brick wall....[] (Or so I'm told[])

 

[blueSL]

About the damage to wheels from the kerbs in Eurotunnel trains.

My advice is to book as a car with bikes on the roof; that way, you get onto a carriage with a wider track and narrower kerbs and if some Eurotunnel Jobsworth queries it, just dispense an appropriately sized flea in his or her ear.