Lightweight glass issue, looking for advice.

[Mrmichaelsankey]

My first post so be gentle. In 2021 I took delivery of a new 992 C4S. Roll into a few weeks ago and I opened the passenger door to put a bag in. I felt some resistance, then it opened. Upon closing the door, the door glass connected with the rear quarter light glass and cracked.
Car went to a local Porsche dealer, investigations were done. I had forwarded pictures of the glass straight after the incident along with a technical document #2308, lightweight glass cracking, yes it has lightweight glass.

Problem one…. The tech apparently said it wasn’t lightweight glass (this I had to correct with the service advisor) and secondly it was caused by external influence.
So as per the technical document, it is a warranty claim, but due to the external influence clause a warranty claim has been refused and they have drummed up £500 from Porsche GB, contributing £450 from the dealer and leaving a £400 hole for me to fill.
It’s not the cost, it’s the principle of it.
Any advice is very welcome.View attachment IMG_1363.jpeg

 

[Scrounger]

Did they say what the external influence was? It’s a known fault on the 992 that the door glass can catch the rear quarter resulting in breakage.

If you’re not happy then you could always take it to another OPC for a second opinion.

Dan.

 

[LesGTS]

If you don’t get any where with your OPC have a look at your windscreen cover on your car insurance. This usually covers all glass.

 

[marc_tt]

Thinking, stand your ground and ask them again to fully repair this at no further cost to you and remind Porsche that the onus is on them to repair this at no cost to you or prove this resulted from external influence including the full technical evidence that this resulted from external influence. Probably also worth highlighting the basic error by the initial technician in identifying the type of glass.

Also, check your insurances for legal cover and use that for advice from their legal service (note - quality of legal service varies tremendously between insurers).

Had similar experiences with several marques and all settled in full as 'goodwill gestures'

Hope this helps

 

[996_992]

Given my own experience with Porsche's customer service (although not with this particular issue), this does not surprise me at all. I would ask them to specify exactly what the external influence is - i.e. you were just opening and closing the door, it is utterly ridiculous that the glass should crack when subjected to a situation it was designed for.