Transparency.
All quotes for all jobs are "no more than", or in other words, worst case scenario.
Price given is..
Upto 2 hours to get the driveshafts off, gear linkage disconnected, coupling undone and slid back, gearbox mounts and fange undone and transmission removed
Upto 0.75 (3/4) of an hour to remove the old seal, clean up and check the seal seating/input shaft, clean inside the transmission bell housing, fit new seal
Upto 2 hours to get the transmission back in, coupling re hooked up, bell housing re-bolted, gearbox mounts bolted upto the crossmember.
A fixed price transmission fluid replacement (listed on the estimate once, but it is drained before the trans is dropped and refilled after it is installed.
One input shaft oil seal at £10.24
Total estimated price is £394.47 plus vat including all this.
However, this price is automatically generated estimate with a margin for seized bolts (in particular the input shaft coupling can be a complete swine sometimes) all depending on when the entire transmission was removed, it is also a price that assumes that the drive-shaft bolts will be a swine also to remove. However, checking the history on this car, the drive-shafts were off a few months ago, so they should be good.
Best case scenario would be about £120 less than the estimated price, if we do not encounter problems, which would be 2 hours less labour, or in other words, 1 hour out, 1 hour back in, fluid replacement, new seal etc. However, that would be a bit optimistic from an estimating point of view.
Better to estimate high and give the customer a pleasant surprise when they get the bill than estimate low and then have to keep giving customers calls with bad news.
All this brings up an interesting point guys.
What do you actually want from a specialist? An optimistic estimate which is unlikely to be true on any given car, a worst case scenario which is a "no more than" (unless something nasty is found like swarf in the gear oil) or an average price that is almost certainly not going to be accurate?
In light of the economy, we tend to estimate "no more than" prices and have fixed prices for most things so people can budget... it means we loose jobs to places who are a little optimistic in their estimates, but it saves the arguments and confrontation.