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Google Earth 2018 model year Carrera S

LavaOx

LavaOx

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I purchased one of the subscription packages for the sat nav from Porsche that gives GoogleEarth, this worked fine for a month or so. Now it just sits there saying google earth loading, I have left it for 40-45 mins thinking it would be uploading update or something. But nope it just sits there. You can’t use sat nav while it is loading. I have tried resets etc but nothing. Any ideas would be most welcome.
 
Been in touch with Porsche UK today after a few hours of book reading and fiddling. It appears this is a known problem and Porsche are working on a Software update that will need to be installed at Porsche Centre, but at present the exact date of release is unknown, but likely to be January.
 
Had same problem with my 2018 GTS last week. Thought I would deal with it after Christmas but having seen your post I decided to do some " Googling".

It appears that Google Earth is no longer available. Rennlist Forum had this post plus there is similar on a Macan Forum too (www.macanforum.com). Not sure what is going on tbh
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Google Earth discontinued for 2017-2018 cars?
Google Earth was failing to load in my 2018 911, so I contacted the Porsche Connect folks for help. I received the following email in response (emphasis supplied):
"Thank you for contacting Porsche with your inquiry.
While we appreciate the time you took to contact us, we would be unable to provide the information you are seeking. We were just informed that google earth will be discontinued for 2017-2018 vehicles across the board. It is no longer available for these vehicles.
For further assistance, we would encourage you to contact your local Porsche dealership. To find a dealership near you, please feel free to use the dealer locator tool by clicking this ?link.
We thank you for your time and hope you have a great day."
Does anyone have any further information?
 
Porsche GB definitely said Germany were working on a fix, but no date was available, but likely early Jan. I asked if the subscription would be extended due to the problem! I do like the google maps display a lot better so I hope it is fixed.
 
I checked in with my local Porsche centre and they came back to confirm Germany are working on a software update to the PCM, which should be available later in January (no confirmed date). They also confirmed the car would need to come in to the dealership to have the update applied.
 
Good to see everyone is singing off the same hymn sheet at least. Maybe worth booking in now as wait times for appointments are probably very long at the moment. Thanks for the info.
 
Good evening,

Has anyone been told a date for the software update to deal with the Google Earth problem please?


Tim
 
Hi, I got a call from Porsche Chester early January, to say Porsche GB contacted them to get my car booked in, as expected it was a long way off, but it is booked in for the first week of March. Not sure if that gives an indication of timeframe, I suppose it could just get kicked down the road. I hope it is sorted as thats 4 months of a 1 yr subscription gone. Nothing official quoted though.
 
Thank you.

I was originally booked in for the end of January but the fix was not released by then. When I asked they did not have a date yet for it to be released.

 
Mine was booked in tomorrow [:D]. Got a call from local Porsche Centre on Thursday cancelling as they had the update and were about to install on first car and Germany told them not to install it.:rolleyes: Waiting for dealer to contact me again.
 
Thank you for the feedback.


I hope it is just a small technical glitch and not a bigger problem....
 
Hello, had the update to software done today, so all functioning again. Porsche are also crediting the time it has not been working to the subscription, which is positive.
 
Thank you for the update.

Do you know how long the update took to install please (i.e. was it something you could wait for)?

Tim


 
Hi Tim,

Porsche picked it up from me at about 11 ish and it was back by 4:30 - 5:00 and it’s a good 40 mins each way. So I would suggest the actual update is not going to take a long time at all. Only thing is I doubt you could wait in the dealership at the mo.

 
Thank you for the update.


The local dealership have said that they now have the fix from Germany, so I am planning to have it installed next week.


Tim

 
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