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SAT NAV UPDATE
- Thread starter fireblade
- Start date
I had the usual local OPC reply "depends on how long it takes" but no indication given. I don't want my 991 to be the first they do as every time my software has been "updated" in the past (including my 997) it has had to go back again for a second attempt.
Cheers
For customers having made the substantial investment in the PCM system, Porsche should support them with an affordable update programme. £99 pa would be acceptable - and most people would get it done at the annual service. Other manufacturers do this. In fact, even in 'aviation', where everything is substantially expensive, GPS data and mapping upgrades on panel mounted systems are only £100-£200.
Porsche would get more business, more of their products would have the latest tech, which would heighten their appeal.
And, importantly, their customers would be happy. As it is, most resent the cost of the upgrade, so won't go for it - badwill all round.
Ideally, the Club should be negotiating a deal on this with Porsche.
That is Porsche for you and mostly the OPC's just regard us as annuity income, no wonder so many indies are doing well.
Ridiculous prices particularly the Sat Nav as my cheap hand held,which I use when in hire cars, costs pennies to update.
You are spot on with the aviation Sat navs, our Garmin 1000 gets updated at minimal annual cost.
Cheers
Chrishazle
Active member
Anyone know how the 991 update is supplied? Is it on a USB drive?
My 997 was a CD that you could load yourself which I was able to do easily in spite of the OPC saying that they had to do it with veiled threats about cost of rectification if I did it myself.
Cheers
Chrishazle
Active member
JFL
New member
Also as it seems the OPCs offer it for less than the £298 listed on the accessories site, will this be the same with all OPCs do you think? I wonder why it's priced so high there...
JFL
New member
M666LMJ who at Leeds gave you the £190 quote are you happy to provide their name? Does anyone know if it's worth shopping around at different OPCs to get a better price - is it common for them to undercut each other for the same service / parts? I would have thought Porsche would have a uniform pricing policy throughout their network
JFL said:Just got a reply from my local OPC. For my 991.1 the maps update will cost - wait for it - £414 inc vat. They inform me the maps were last updated April 2015 and the next update will be in 2017. I might just wait then.
M666LMJ who at Leeds gave you the £190 quote are you happy to provide their name? Does anyone know if it's worth shopping around at different OPCs to get a better price - is it common for them to undercut each other for the same service / parts? I would have thought Porsche would have a uniform pricing policy throughout their network
Well that about just sums it up!
Great cars but lousy and expensive customer service.
I can buy a top end Garmin or Tom Tom for that which will be much better than the current Porsche one. If the update is merely for the Sat Nav then I certainly won't be getting it and frankly I doubt that I will get another Porsche. There are several credible alternatives.
Cheers
Greatblackhawk
New member
One from West Byfleet which was £350 all in (VAT, labour etc)
The other from an OPC, which for exactly the same job, was £414.00 (all in).
The OPC explained the £60 difference by saying:
"I can confirm that Porsche West Byfleet are an independent garage and are not within the Porsche retail group."
(Go figure!)
The official Head Porsche response was as follows:
"By way of explanation, the Porsche Centres are entitled to charge their own hourly labour rate.
This is the reason you are seeing a difference in cost."
I bought a TomTom Go 6100 for a long trip to Australia for about £300 with lifetime updates which is amazing.
i think know what route I'll be traveling (pun intended!)
That said, I have been looking at updating the maps on my current device and it seems money better spent to buy a new one with up to date maps and better software/graphics.
David
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