Unhappy New Owner

[markccp]

Hey all. I purchased a brand new 992 carrera s yesterday. As most will know I was torn between a new one, and a very nearly near 991.2 targa. I opted for the new one for the whole new car experience and I am beyond disappointed.

I collected the car (£125,000 OTR) and upon inspection it has a chunk out of the lip on the front spoiler and a mark on the leather on the glove box. They said they would fix them but that’s not the point. They have given no timescales only stating that the people who deal with these types of repairs are incredibly busy.


It has totally ruined the whole experience.


£125,000 and brand new and it has two cosmetic issues, the one on the outside I have no idea how it’s been missed.


I also think there might be an issue with the drivers side window that when you open with the remote judders.


Does anyone know what my rights are?

 

[Peter_Bull]

Really sorry to read of you dissapointment. This is getting all too common amongst PCs

If you spotted these defects on collection I would not have accepted the car, but that does not help you now.

I have no legal qualifications but I can offer some advice from my own experience.

In June this year I purchased a 992 (10 months old) but after 28 days I rejected it as not fit for purpose. It was losing charge rapidly and there was no delivery date forecast for the defective part. After giving the PC the chance (over 2 weeks) to carry out a fix, and still with no delivery of the part in sight, I rejected the car as not fit for purpose. The PC were very accommodating and understanding. I am not sure this would have been the case had the car been under any form of finance.

As long as you give then a reasonable amount of time to rectify the issues to your satisfaction then you can be seen as acting in a even-handed way. You are still within your Consumer Rights to reject the car.

If you have finance you will have to contact then finance company for their advice.

PS I have a 992 on order from the same PC for October build.

 

[markccp]

Thanks Peter
I do have finance, and am on hold to Porsche FS right now to understand my rights. It has totally ruined the experience of buying such an expensive car and I felt I was ushered out of there in it in not perfect condition.
My issue is 5 hours after I left I had to chase them about what was happening with it and I got an email back to say he was off tomorrow and back in on Friday, but already had the excuse that the person who deals with the repairs is very busy right now indicating that it wouldn't be a quick fix.
Very unhappy and I havent slept well at all and what should have happened today is I bounce out of bed and drive my shiny new 911 to work, but instead I took my other car and left it on the drive.
I am a big believer in things happen for a reason and i feel like i should have got the targa instead
[]

 

[PhilipM]

So did these two faults occur after you saw the car in the showroom - as pictured in your earlier post?

BTW, great colour choice. Here's mine just about to leave Andorra for France on Monday.

 

[markccp]

The exterior scrape was seen in the show room. The interior one when I get home.


This is the mark.

 

[markccp]

 

[Peter_Bull]

On reflection my car was unable to move under its own steam - what it was designed to do, hence I was able to reject quite easily.

A scape on the front spoiler would not, IMHO, constitute a deal breaker for rejection. It can be easily fixed and should be perfect after that.

I cannot say that for the mark on the leather - it may clean off or not. But beware they don't get one of these quick fix guys in to 'paint' over it.

That’s said – none of this should have happened and they certainly need to give you some gesture in recompense as well as the fix.

 

[checkers]

I picked up on this thread and have a similar issue. After an excellent experience of ownership with a 991T
I bought a year old 992s from my OPC
and after returning from the dealership
17 miles left it for a week . My wife needed to move it but CL didn’t operate
and we thought we probably didn’t understand the comfort access. Anyway
a few days later it was obvious the battery was flat! I rejected calling Porsche Assistance since the AA advisor told me
they would only start it and I want it
taken back to OPC. This is likely to be arranged promptly
Having read through battery woes and the apparent need for the battery to be maintained by a charger on 992’s I am
in two minds whether to keep it.

 

[Peter_Bull]

I rejected my first 992 within 30 days as not fit for purpose. I did however give the PC a chance to rectify it but they could not get the parts from PAG. Not there fault at all, but I was not prepared to have it sat in a compound waiting for a part that could be delivered possibly months down the line. I must state that the PC were very understanding and I could not fault the way they handled it to my satisfaction.

 

[checkers]

Thanks for the clarification. I m not really critical of the OPC although they
seem to have missed the battery issue during PDI . My real worry is that the
992 is fragile in the battery and related
systems. I leave my car parked outside
and if I’m away maybe for a few weeks. That was never an issue with 991 models or indeed 997. I am unable to accept the 992 should need to be kept alive with a trickle charger.

 

[SteveJC]

Sorry to hear of your new car problems, it shouldn't happen but it does, the saving of the good feeling factor is how your suppling dealer manages it.
My new Turbo S was found to have a damaged rear wheel after a few days, not driver inflicted and only a small amount of damage but the dealership were very apologetic and ordered a new wheel straight away. Faith restored!

 

[checkers]

Thanks for that. I’m fairly philosophical
about teething problems and checked the service recalls/warranty fixes before
purchase. No criticism of the OPC really
since I’m confident it will be sorted out.
Having watched Harry’s Garage u tube
video of the Turbo I imagine you are delighted with it!

 

[checkers]

Of possible interest to members needing to use the manual door unlock.
The tech. from OPC found the key opened the lock by turning clockwise
rather than anti clockwise as stated in the manual!

 

[Schuey]

So has this battery issue been resolved on the later models such as 2020 onwards cars?

Have they moved to lithium batteries and is that why the issue exists? I ask because this is what happened on the Gen 4 BMW S1000RR bikes, they moved to lithium lightweight batteries for better handling and performance, downside is they don’t hold charge as well and require to be placed on a trickle charger. I had a Gen 2 and Gen 3 S1000RR before my current Gen 4 and they had no battery issues. A number of people on the bike forum are unhappy for similar reasons I have trickle chargers for both my bikes so it’s not an issue, but never have I had to keep any of my cars on a trickle charge, so I‘m hoping this problem has been addressed on newer cars.

 

[oliver]

You are right to be disappointed, but I can't see this is reasonable grounds for rejection - although you possibly could.
Instead, the OPC should be bending over backwards to get the car 'as new' asap. And, making a gesture of goodwill to compensate for the shabby new purchase experience.
Things do go wrong, it's how they are put right that matters.

 

[Peter_Bull]

And, making a gesture of goodwill to compensate for the shabby new purchase experience.

[][][][][][] ......... and pigs really can fly.

 

[Dick Dastardly]

I think the battery type depends on what spec the car is and the load on the electrical system specifically RWS and PDCC. Most cars will have AGM batteries but others with certain options will have Lithium, rather glad that mine does not have Lithium as they are very expensive to replace, require a different trickle charger and more prone to fires!

 

[MBB]

Sorry to hear there are still battery issues with some 992's. I experienced similar with my October 2019 C2S and was left feeling very deflated last Christmas when it failed to start and dropped both windows in a rain storm! However, OPC Guildford were superb and had the car for a couple of weeks to diagnose the issue, which was a faulty relay on the tracker. Since then I have enjoyed a year's trouble free motoring in a superb piece of engineering. Speak to Tim their technical manager, should you have any queries as they have had several 992's back with the same issue.

 

[checkers]

Thanks to members who have posted
advice/info on the battery issue which has effectively kept my 992 at the OPC
for 10 days. Every check has been made so I’m hoping this somewhat disappointing start to 992 ownership
becomes a distant memory