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Hot!Unhappy New Owner

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markccp
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markccp PCGB Member
2020/09/17 07:50:43 (permalink)

Unhappy New Owner

Hey all. I purchased a brand new 992 carrera s yesterday. As most will know I was torn between a new one, and a very nearly near 991.2 targa. I opted for the new one for the whole new car experience and I am beyond disappointed.
 
I collected the car (£125,000 OTR) and upon inspection it has a chunk out of the lip on the front spoiler and a mark on the leather on the glove box. They said they would fix them but that’s not the point. They have given no timescales only stating that the people who deal with these types of repairs are incredibly busy. 


It has totally ruined the whole experience. 


£125,000 and brand new and it has two cosmetic issues, the one on the outside I have no idea how it’s been missed. 


I also think there might be an issue with the drivers side window that when you open with the remote judders. 


Does anyone know what my rights are?

6 Replies

Peter_Bull
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Peter_Bull PCGB Honorary Member
Re: Unhappy New Owner 2020/09/17 08:21:03 (permalink)
Really sorry to read of you dissapointment.  This is getting all too common amongst PCs
 
If you spotted these defects on collection I would not have accepted the car, but that does not help you now.
 
I have no legal qualifications but I can offer some advice from my own experience.
 
In June this year I purchased a 992 (10 months old) but after 28 days I rejected it as not fit for purpose.  It was losing charge rapidly and there was no delivery date forecast for the defective part.  After giving the PC the chance (over 2 weeks) to carry out a fix, and still with no delivery of the part in sight, I rejected the car as not fit for purpose. The PC were very accommodating and understanding.  I am not sure this would have been the case had the car been under any form of finance.
 
As long as you give then a reasonable amount of time to rectify the issues to your satisfaction then you can be seen as acting in a even-handed way.   You are still within your Consumer Rights to reject the car. 
 
If you have finance you will have to contact then finance company for their advice.
 
PS I have a 992 on order from the same PC for October build.


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2021 992 Carrera on order for October build
2019 BMW 4Series Convertible M Sport Plus, Black metallic with black leather
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markccp
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Re: Unhappy New Owner 2020/09/17 09:55:47 (permalink)
Thanks Peter
I do have finance, and am on hold to Porsche FS right now to understand my rights. It has totally ruined the experience of buying such an expensive car and I felt I was ushered out of there in it in not perfect condition.
My issue is 5 hours after I left I had to chase them about what was happening with it and I got an email back to say he was off tomorrow and back in on Friday, but already had the excuse that the person who deals with the repairs is very busy right now indicating that it wouldn't be a quick fix.
Very unhappy and I havent slept well at all and what should have happened today is I bounce out of bed and drive my shiny new 911 to work, but instead I took my other car and left it on the drive.
I am a big believer in things happen for a reason and i feel like i should have got the targa instead

PhilipM
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Re: Unhappy New Owner 2020/09/17 12:25:48 (permalink)
So did these two faults occur after you saw the car in the showroom - as pictured in your earlier post?
 
BTW, great colour choice. Here's mine just about to leave Andorra for France on Monday. 
 
 

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markccp
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Re: Unhappy New Owner 2020/09/17 12:56:09 (permalink)
The exterior scrape was seen in the show room. The interior one when I get home. 


This is the mark. 


 
markccp
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Re: Unhappy New Owner 2020/09/17 12:58:52 (permalink)

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Peter_Bull
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Re: Unhappy New Owner 2020/09/17 14:09:09 (permalink)
On reflection my car was unable to move under its own steam - what it was designed to do, hence I was able to reject quite easily.
 
A scape on the front spoiler would not, IMHO, constitute a deal breaker for rejection.  It can be easily fixed and should be perfect after that. 
 
I cannot say that for the mark on the leather - it may clean off or not.  But beware they don't get one of these quick fix guys in to 'paint' over it.
 
That’s said – none of this should have happened and they certainly need to give you some gesture in recompense as well as the fix.
post edited by Peter_Bull - 2020/09/17 15:03:31


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Honorary Member since 1998
2021 992 Carrera on order for October build
2019 BMW 4Series Convertible M Sport Plus, Black metallic with black leather
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