WINDSCREEN REPLACEMENT: AUTOGLASS: AFTERMARKET OR OEM?

[Glassman]

Porsche OEM is Saint-Gobain, pretty sure the only other option for Porsche is Pilkington but I have never heard of one of those being supplied from the factory - but if you know it's original then I guess they have "moved on"

I think the common issues (assuming the right bits of tint/antenna/sensor/mirror fitment is matched) often arise from the use of generic "big roll of it in the van" seals rather than the genuine ones from Porsche.

Pilkington is the OEM for several models in the Porsche range such as the Cayman and 993.

All the glass on a 993 is (Sekurit) Saint Gobain except for the windscreen which has always been SIGLA, now an acquired brand of Pilkington NSG.

 

[1GTB1]

Afternoon,
Still Autoglass, but I have just started legal redress against them after two "Failed" attempts to replace windscreen on my MY23 GTS Macan.
In March got a stone chip, that needed repaired, its a heated screen. Went thru all the online upload photos etc, my full comp insurance is with Admiral so no issues £25 excess to pay. Technicain came to my home couple weeks later, but unfortunately on third attempt (Apparantly thats all the stadard allows) the screen chip was getting worse. So full replacement required. So £125 balance to pay. Initial info was no OEM glass, but quick call to insurers they instructed Autoglass to fit genuine screen.
Running parallel to that I had obtained a quote from local OPC to replace and that was £1,600 and they could get glass in 48hrs.
Autoglass was six weeks!! I spoke with insurers and they said wouldnt approve OPC fitting as I would need to pay diffrence.
First attempt by Autoglass, was I rejected the work as they put screen in without correct alignment as I now had a 15mm gap down full length of nearside trim, they denied at first, but even their own before/after video showed that gap not present before, the interior roof light cluster was now hanging down and rattles when driving car because they bust the retaining clips, despite the paperwork saying they fit new ones.
No written proof cameras all calibrated as per Porsche settings and also they said no way they can prove the heated screen now works until its the winter and screen frosty, if it doesnt work "Just raise a warranty claim sir and we will fix"!!!! I recorded in writing I was rejecting job due to workmanship and non compliance with manufacturers spec. I raised with Insurer and they and much to my surprise said, not their making, I need to claim warranty with Autoglass before they take further, in other words they need a second chance.

So only three weeks ago ( Yes it took them all that time to get another original screen and a booking appointment) so another 2.5hrs for them to take out screen and fit another new one, this time with new trims, fixings etc etc. Agin I rejected work as "Gap" now just 8mm, but fitter doesnt know why, but agrees that isnt how it came out factory or when first presented to them. Again no written confirmation they have set upm and calibrated cameras and again shrug of the shoulders about proving heated screen works. Customer service agen I have been dealing with is useless and stated, that despite terms and conditions issued with each job on completion i will receive a cert of calibration, but she says they havent done that since 2020! Their goodwill gesture was raised last week from £50 to £100 for full and final settlement..........................
So me thinks I need to go down another route.

Autoglass, I would avoid, only as good as the person that fits the screen, any problems and its a concrete wall you face.
Anyway I will pursue this.

Cheers GTB

 

[Skyrider]

Afternoon,
Still Autoglass, but I have just started legal redress against them after two "Failed" attempts to replace windscreen on my MY23 GTS Macan.
In March got a stone chip, that needed repaired, its a heated screen. Went thru all the online upload photos etc, my full comp insurance is with Admiral so no issues £25 excess to pay. Technicain came to my home couple weeks later, but unfortunately on third attempt (Apparantly thats all the stadard allows) the screen chip was getting worse. So full replacement required. So £125 balance to pay. Initial info was no OEM glass, but quick call to insurers they instructed Autoglass to fit genuine screen.
Running parallel to that I had obtained a quote from local OPC to replace and that was £1,600 and they could get glass in 48hrs.
Autoglass was six weeks!! I spoke with insurers and they said wouldnt approve OPC fitting as I would need to pay diffrence.
First attempt by Autoglass, was I rejected the work as they put screen in without correct alignment as I now had a 15mm gap down full length of nearside trim, they denied at first, but even their own before/after video showed that gap not present before, the interior roof light cluster was now hanging down and rattles when driving car because they bust the retaining clips, despite the paperwork saying they fit new ones.
No written proof cameras all calibrated as per Porsche settings and also they said no way they can prove the heated screen now works until its the winter and screen frosty, if it doesnt work "Just raise a warranty claim sir and we will fix"!!!! I recorded in writing I was rejecting job due to workmanship and non compliance with manufacturers spec. I raised with Insurer and they and much to my surprise said, not their making, I need to claim warranty with Autoglass before they take further, in other words they need a second chance.

So only three weeks ago ( Yes it took them all that time to get another original screen and a booking appointment) so another 2.5hrs for them to take out screen and fit another new one, this time with new trims, fixings etc etc. Agin I rejected work as "Gap" now just 8mm, but fitter doesnt know why, but agrees that isnt how it came out factory or when first presented to them. Again no written confirmation they have set upm and calibrated cameras and again shrug of the shoulders about proving heated screen works. Customer service agen I have been dealing with is useless and stated, that despite terms and conditions issued with each job on completion i will receive a cert of calibration, but she says they havent done that since 2020! Their goodwill gesture was raised last week from £50 to £100 for full and final settlement..........................
So me thinks I need to go down another route.

Autoglass, I would avoid, only as good as the person that fits the screen, any problems and its a concrete wall you face.
Anyway I will pursue this.

Cheers GTB

OMG, what a nightmare, just the kind of situation I was afraid of, & wanted to avoid with my own situation.

I have recently had the damage to my screen repaired by Paul (Glasstec), who did an excellent job after Autoglass said it couldn't be done etc. (see above).

In this case my insurer agreed to contribute £40 toward the cost.

Anyway, I hope you manage to finally get this sorted to your satisfaction...