Window windup!

[phil59]

Had this problem on 3 different 997s. A gen 1 and 2 gen 2s. Current GTS does it with increasing regularity but local OPC said will charge to investigate even though still under original warranty. Would only then reimburse cost of investigation if they found a specific fault - not impressed!! Generally find the third year warranty to be a poor service - any other views on this? Having read this thread will be paying them another visit. thanks for the info.

 

[tscaptain]

I have had the driver's window replaced - under extended warranty, no problem. However, it's just started doing it again....... I'm now going to film it happening as it never seems to oblige at the PC - of course! I have never had my PC charge for an investigation, even if they couldn't find the fault when I took it in. That, IMHO, is ridiculous - do they think you are making it up just to waste their time!![8|]

 

[DelbertW]

My Gen.2 Turbo Cab does a similar thing when closing the roof. Last part of action is the windows shut then driver's one drops down to about hallway. Had the window motor replaced a few months ago and it is doing it again. Very intermittent but annoying as I often close the roof on the key from outside and then have to get in car again to close the window. Cannot believe how many people have had similar window issues on driver's side !? Will go back to OPC...again.....

 

[waxman]

ORIGINAL: Clewsey Other than than, no dramas on the service and a nice Cayman S loaner for the day. ------------------- RESULT[]

 

[Chris_in_the_UK]

Extended warranties are generally 'farmed out' to insurance companies, hence the lack of consistency from dealer to dealer and the reluctance to just fix stuff.

 

[tscaptain]

I think you will find that the Porsche extended warranty is done through the same company across the dealerships which is currently Allianz Versicherungs-AG.

 

[Chris_in_the_UK]

BMW have a similar arrangement - but it is not a manufacturer facility, hence my third party comment. My lack of consistency comment was not that dealers are negotiating with different insurers, rather some are more accommodating with how they manage and process the claims etc.

 

[tscaptain]

Where it gets interesting is when it's premature wear and tear. Something like the window should be cut and dried as, clearly, windows should go up and down more or less for the life time of the car without getting stuck half way up. If, on the other hand, you have knocking from your suspension after, say, 20k miles it is up to the service manager to "argue" the case for the customer that it is premature and should be covered under the warranty. It is also clear that not all service managers are created equal but, given that it's not the dealership's money at risk, I don't understand why some would be reluctant to put forward a claim and support their customers - unless it was through simple laziness.

 

[phil59]

Thanks for the further info. Contacted local OPC again and they suggested I wipe the window runners with soapy water!! Will go to the next nearest OPC to see if I get more sense. With regard to the warranty issue, I'm so unimpressed with the third year warranty we declined to extend it on my wife's Boxster on it's recent third birthday. As a result the dealer tried several times to convince me it was a good investment. They failed, at £1000 per year I want better service and attitude.

 

[tscaptain]

ORIGINAL: phil59 With regard to the warranty issue, I'm so unimpressed with the third year warranty we declined to extend it on my wife's Boxster on it's recent third birthday. As a result the dealer tried several times to convince me it was a good investment. They failed, at £1000 per year I want better service and attitude.

Last year I had over £3k of warranty work. One window (which is still not 100%, as we know) one suspension part and one high pressure fuel pump. I think it is a sound investment but, like all insurance, if you don't need it you end up wondering why you took it out in the first place.[]

 

[pcox15]

Hi All, I have the same problem window stops half way then drops,but only on idle.Had the motor changed at my local PC a few months ago.Now problem has returned.

 

[rholyoake]

ORIGINAL: DelbertW My Gen.2 Turbo Cab does a similar thing when closing the roof. Last part of action is the windows shut then driver's one drops down to about hallway. Had the window motor replaced a few months ago and it is doing it again. Very intermittent but annoying as I often close the roof on the key from outside and then have to get in car again to close the window. Cannot believe how many people have had similar window issues on driver's side !? Will go back to OPC...again.....

Have had exactly the same "fault" on my 997.2 turbo s cab for some time. I can see with using the key that would be well annoying []. I will mention to my fantastic OPC next time its in for service. Thanks, as didn't appreciate it was an issue. BTW, anyone got any views on how many miles the 997.2 engine is good for? At nearly 4 years old and 52,000 on the clock (its pretty much a daily drive) I have no intention of succumbing to a £2k/month depreciation, so intend to carry on using it as much as possible. I can't imagine there's one good reason to upgrade when you've got such a compelling car. Wondered what I can expect bills wise in terms of major costs? Anyone done more miles than mine in their 997.2?!

 

[paul_uk]

Slightly old post but I'm hoping you could please clarify the source of the recall information Clive? My 997 GTS 4 is in the local OPC at the moment with the same intermittent window fault. The workshop guys said it's a known issue, although they haven't been able to replicate it in the workshop so far. Service department are saying it's not covered under warranty and are asking £650 + VAT to replace the window seals, which doesn't rule out the window itself or motor or sensor! Any info on this being a recall would be appreciated. Paul.

 

[ralphmusic]

Try this

[link=https://recall.porsche.com/prod/pag/vinrecalllookup.nsf/VIN?ReadForm&c=gb]https://recall.porsche.com/prod/pag/vinrecalllookup.nsf/VIN?ReadForm&c=gb[/link]

 

[paul_uk]

Thanks Ralph. No outstanding recalls which I'm slightly disappointed to see … looks like a difficult discussion with the OPC if I have no support for Porsche acknowledging this as a problem at some point. Seems crazy as it's been mentioned a few times here. The workshop guys said it's one of the rare faults where there could be 4 potential fixes - seals, motor, sensor and replacing the glass - and a very expensive trial and error route to fixing it if they don't accept it's covered under warranty.

 

[tscaptain]

Why do they say it's not covered under warranty? If you see my previous posts you will see I have had this problem addressed several times and all under (extended) warranty. If the window doesn't go up and down as it should then there is a fault and it's not wear and tear! They have said it could be the anti trap kicking in but I find it hard to believe a little resistance caused by dry seals or dust would be the same as someone sticking their hand in a closing window. I've had new glass, new regulator and the seals lubricated with silicone over the years. It still does it from time to time - I just accept it as a foible now,[] (Totally bizarre it's only ever the driver's side too!)

 

[paul_uk]

The good news is that I managed to get the OPC to keep the car for another few weeks, and on the day they were calling me to ask for it to be collected they replicated the fault. New window glass and new window channel seals being fitted in the new year. The issue seems to be the intermittent nature of the fault, so I'm slightly apprehensive about (1) whether the fault will impact the passenger door at some point and (2) if this solution actually does fix the issue. With 4 months of warranty left I have fingers and toes crossed. I'm now thinking about the warranty extension ... I expect that's been covered at length elsewhere. Many thanks for everyone's thoughts on the window issue.