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Windcreen replacement - official procedure?

O

oxford_hippo

PCGB Member
Member
Hi,

The windscreen needs replacing and anticipate I'll get it done via insurance approved firm.
BUT, query is: Will an Insurer's firm do the 'complete' job.

Is there anything else on the Porsche recommened instructions that is required to be done when changing a windscreen.

( Is there is a standard Tech. document issued by Porche for technicians to follow? )
e.g. replace the tape that stops the windscreen squeaking etc.

Anyone had any experience fo tying to get an insurer's windscreen firm to do more than they felt they had to?[8D]

and/or Any experience of taking it to OPC to get it done?

Painting:
Last aspect was there are some scuffs to paint around the windscreen / A pillar.
I expect it would be better to get the screen out, and then paint.

How might this work with the insurer[8|] - as presume Insurer wouldn't want to make a 1st trip to take the screen out, and then a 2nd trip back after the painting had been done. Just get the painting bodyshop to pop the screen out?

Does the insurerd driver need to be present when the windscreen is fitted? ( Naturally Would try and get the windscreen to be the last item of work - so I'd be going back to the garage to collect the car anyway )

Any suggestions?
Many thanks in advance,
T[&:]
 
Hi,

If you do a search through the forum you'll find lots of comments about people's experience with windscreen replacement companies (including mine). For what it's worth, if you need paintwork doing then the best thing I've found is to have a specialist body shop remove/replace the windscreen, but have your insurance company agree to supply only for the glass. Some insurers may not be happy to do this, and insist on their own fitters doing it - in which case your options are to talk to their fitters and get them to leave the glass (tricky - if it gets damaged on fitting you'll be replacing it at your cost), or just carry the whole cost yourself.

My last experience of the insurer's fitters left me with damaged paintwork to the scuttle and them with over a £1k bill to have the glass removed, the paintwork fixed, and new glass refitted by a specialist.

Oh - and if they tell you that 'we do this all the time' and that one man can fit it by the side of the road, I suggest you refuse! These screens are tricky to align and fit and generally require clamping in place for a significant period (overnight) in order to bond properly, due to the bowing required for the glass.

Just my tuppence worth!

Cheers/John
 
Worth noting, that despite what your insurance company says and what they will try to fob you off with, you are free to choose your own windscreen fitting company .

They will push you to use their own approved windscreen company as its in their own intrest, not yours, as they have billing arangements in place with them and will have negotiated a large discount for putting all their work through said company.
 

As D Ward says you are entitled to tell your insurers who you want to use in the same way that you can for a body repair. I did this a few years ago as I wanted the 'screen done by the Porsche approved bodyshop that had carried out the infamous 'screen aperture rust remedial work a year or so before. Apart from having to pay upfront for the work and then re-claim the money it was a painless operation and the insurers paid out well before the credit card payment was due. My insurers - Norwich Union - did not try to tell me that I couldn't do this and I don't recall having to provide them with an estimate but that's maybe because the bodyshop was one of their approved repairers.

However, what I didn't know at the time was that bodyshops do not remove, far less re-fit, 'screens themselves. So you have even less control over who does the work and no real come back when you find out three years later that they cut the paint during the removal process and it's now starting to rust (ask me how I know that [8|])

Once you have approval from the insurers I don't see any issue with the fitter going to the bodyshop to remove the 'screen and then returning later to fit a new one as they are in and out of decent bodyshops fairly frequently and even if it's a smaller 'shop they will be in the area. But you do need the fitter or the bodyshop to know how to install a 993 'screen as it is not straight-forward.

There's another post on the 993 forum that I posted on earlier today on 'screen replacement and I have indicated some of the things that can, and in my experience do, go wrong when fitters try to install a 'screen in a 993.

 
I´m not familiar with British insurance companies, but changing the windscreen on a 993 is for specialists. I had it done by my OPC (no problem with the insurance here), the paint job was done with the glass out. There may be some rust spots or damaged paint work around the 993´s windscreen, Porsche used a very aggressive glue. In the first 10 years of the car´s life they fixed it for free!

An OPC for sure is not a guarantee for a proper job, but for the windscreen that would be my choice. And, yes, to fix the spots on the paint job the glass has to be taken it for a good result.



All my personal experience in an OPC, where I know the mechanics.



Rgds,

Hacki
 
my insurance company refused to let me use porsche specialist so i paid myself rather than risk some oaf doing it-the insurance co gave me a £150 paymemnt towards the £650 job

i have since changed insurance company
 

ORIGINAL: Hacki

I´m not familiar with British insurance companies, but changing the windscreen on a 993 is for specialists. I had it done by my OPC (no problem with the insurance here), the paint job was done with the glass out. There may be some rust spots or damaged paint work around the 993´s windscreen, Porsche used a very aggressive glue. In the first 10 years of the car´s life they fixed it for free!

An OPC for sure is not a guarantee for a proper job, but for the windscreen that would be my choice. And, yes, to fix the spots on the paint job the glass has to be taken it for a good result.



All my personal experience in an OPC, where I know the mechanics.



Rgds,

Hacki
Click to expand...



Hacki ..... gotta ask...... put me out of my misery .... just WHAT did the Blessed Keef do for you ????


JohnC
993turbo
 

ORIGINAL: sailor


Hacki ..... gotta ask...... put me out of my misery .... just WHAT did the Blessed Keef do for you ????


JohnC
993turbo
Click to expand...


I read his biography after many years of being Stones and esp. Keith Richards fan. This book "Life" is so good, so entertaining and gives such a great view of this man that -combined with the music he gave us for so many years- I just felt I have to say thanks, somehow.[;)]
 

ORIGINAL: Hacki


ORIGINAL: sailor


Hacki ..... gotta ask...... put me out of my misery .... just WHAT did the Blessed Keef do for you ????


JohnC
993turbo
Click to expand...


I read his biography after many years of being Stones and esp. Keith Richards fan. This book "Life" is so good, so entertaining and gives such a great view of this man that -combined with the music he gave us for so many years- I just felt I have to say thanks, somehow.[;)]
Click to expand...



Good answer. Got the book myself. Knew the dear boy somewhat during the grand old days (before they hit the gravy ) and he remembers things surprisingly well !


JohnC
993turbo
 
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