Since using this service in early August following a puncture and transportation to a tyre company for replacement, I have been involved in protracted claims and counter-claims with the RAC following damage to the driver's seat by the driver of the breakdown recovery vehicle, not an RAC employee but a local sub-contractor.
After countless telephone calls, emails, inspection of the damage, discussions with the tyre company and valeter who verified the damage, the RAC Customer Services finally made a decision after 10 weeks that the driver had used a protective seat cover but failed to explain how the interior became dirty and the light grey leather seat damaged.
Under the Porsche complaints procedure, contact was made with Porsche Leeds who undertook to investigate. After discussions with Porsche, JCT Head Office contacted me to say that as their company considered I was a valued customer, they would replace the seat cover at their expense.
It is a pity that photographs will have to be taken of both interior and exterior before the RAC recovery service is used again and would advise members to make a note of my recent stressful experience.
John Holmes
Boxster 981
After countless telephone calls, emails, inspection of the damage, discussions with the tyre company and valeter who verified the damage, the RAC Customer Services finally made a decision after 10 weeks that the driver had used a protective seat cover but failed to explain how the interior became dirty and the light grey leather seat damaged.
Under the Porsche complaints procedure, contact was made with Porsche Leeds who undertook to investigate. After discussions with Porsche, JCT Head Office contacted me to say that as their company considered I was a valued customer, they would replace the seat cover at their expense.
It is a pity that photographs will have to be taken of both interior and exterior before the RAC recovery service is used again and would advise members to make a note of my recent stressful experience.
John Holmes
Boxster 981
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