I think we need to be careful to avoid the "name and shame" rules here. Any company makes mistakes, and it's more how it's dealt with that matters.
Yes Paul, it's a fine line, and I tried to word my email so as not to unfairly slate them, just tried to state fact. I'm happy to remove the CL name if that's preferred though, no issues with that whatsoever. My main intention was to raise awareness of the perils of renewing (while having a little moan if I'm honest). I'd got into the habit of just accepting things as done after I'd hung up the phone, but in future will be double and triple checking. When I phoned up to check I did find David (don't remember his surname) to be very helpful though, so cannot criticise him at all. All my dealings with Nicky Mason have been equally as good. As a company I find them no better or worse than any other, it's just a shame that a simple mistake could have cost me very dearly. I would not warn anyone away from ClassicLine, as their price was excellent (£185.83 for 3000 miles).
I worked a year in insurance when I first left school and know mistakes happen. A colleague of mine found herself escorted to the door when we found a proposal for a surgeon's HIV insurance hidden in her draw, a mistake that could have closed the business if a claim had been made. Even the best companies make mistakes.
The little know fact is the rule that it is your responsibility to ensure that the money has been transferred from either bank account or credit card and payment has been accepted by them not the insurance company.
This is an important thing to remember, saying you believed you were insured does not mean a thing, even if you have circumstantial evidence to back it up. At the end of the day, if you are not insured, you are not insured, and it would be up to you to seek redress if you were justified. Then, you'd have to have the same fight with the DVLA over any penalties that they applied.
You wouldnt have received an endorsement or fine either, with an experienced motoring solicitor (special reasons argument).
You may well be right, but affording a solicitor is a bit of a problem for a lot of people.