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Cayenne eHybrid charging issues

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richard.murfitt

PCGB Member
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After 2 years of ownership I am still having issues with timed overnight charging of my 2024 Cayenne eHybrid.
it regularly doesn’t charge or doesn't charge fully when using the scheduled departure option in the app Regardless of what setting I use.
works fine if ‘direct charging’ is on.
I am using vorsprung chargers I have a 7kw and a 22kw.
I have also used the chargers timing system but the car doesn’t play well with that either.
Anybody out there having similar issues?
Also am I the only person annoyed by the car’s insistence on charging to 25% when you first plug it in when direct charging is off?
any thoughts?
 
Last edited:
richard.murfitt said:
After 2 years of ownership I am still having issues with timed overnight charging of my 2024 Cayenne eHybrid.
it regularly doesn’t charge or doesn't charge fully when using the scheduled departure option in the app Regardless of what setting I use.
works fine if ‘direct charging’ is on.
I am using vorsprung chargers I have a 7kw and a 22kw.
I have also used the chargers timing system but the car doesn’t play well with that either.
Anybody out there having similar issues?
Also am I the only person annoyed by the car’s insistence on charging to 25% when you first plug it in when direct charging is off?
any thoughts?
Click to expand...
I too have had issues with charging my hybrid Cayenne. Firstly, make sure you have the VERY latest app updates as they are updated on a regular basis. Force an update if necessary by going to your app store. Secondly, I am with OVO energy and their charge app allows you to modify the smart charge schedule to be nearer the finished charge time shown on the Porsche app so the two are roughly in line. Once again, each iteration of OVO charge app seems to work better than previous so make sure it too is the latest version. I don't play with the car onboard scheduler at all. Hope this helps!
 
My MY24 Cayenne eHybrid has been fine so far. I don't use the timer in the Porsche app though. I use the Zappi charger / MyEnergi app to manage overnight charging. The Porsche app shows an error when I plug it in but then gets overridden later at night when the Zappi starts the charging cycle. Charges to full in 2-3 hours. Not sure what you mean by 'direct charging being off'?

Have you asked the OPC to check out the onboard s/w? Maybe try charging it at their dealership?
 
After many months of nagging Porsche support they have finally admitted there is a problem which they are trying to fix. I am not holding my breath but at least finally some progress.
 
Hi Richard

I have been having the same problem as you, this started after the major software update last year. The timed charging worked fine before the update, but at least the update fixed other problems which the OPC stated as normal for the hybrid!

Mine is booked in next month to look at the problem. If you do get it fixed, I would be most grateful if you could post how they fixed the issue.

Thanks in advance
 
Hi, probably worth you contacting Porsche support and reporting your issue, smartmobility@uk.porsche.com I doubt your garage will have a clue, mine didn’t.
I have had an issue from new, the behaviour may have changed slightly since the update which possibly made it worse.
I have sent multiple screenshots shots of the app showing evidence of the problem.
I have found that if I open the app and check the charge status during the time frame that it “should” be charging it suddenly starts to charge. There is clearly a bug in the sw where the car doesn’t always automatically trigger charging unless it is queried by the app. Perhaps you can check if this is the same on your car.
Rich
 
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