Bodywork warranty claim

[rowtietowers]

Anyone been successful with claiming under the 10 year corrosion warranty for any model?
My 2017 718 has some early stage corrosion on the inside of all the wheel arches (only discovered by removing the wheel arch liners).
Porsche are claiming it is caused by external influences such as stone chips (difficult on the front arches as the liners cover the entire arch with a minor gap).
There are no stone chips on the external edges of the arches although there is some minor paint bubbling which is as a result of corrosion starting on the inside.

 

[tjb]

Take it to a body shop preferable one approved by Porsche and ask them to give you a an assessment of the corrosion and costs to rectify.

 

[marc_tt]

Is the corrosion warranty worth anything and if so when?

If you've successfully claimed under the Porsche 10 year corrosion warranty please share your experience?

Many years ago my local OPC service manager told me they had never seen a successful corrosion claim and that the warranty required the bodywork be inspected annually by a Porsche approved bodyshop and any identified remedial work, such as stone chips, be promptly rectified by a Porsche approved bodyshop; and that it was more practical and cheaper for owners to just address bodywork issues at their own cost when issues arose!

 

[JurassicGTS]

I believe the car has to have had an inspection every 2 years and that is stamped in the service book under long term condition report, not every year.
The OP doesn’t state whether the car has had this, which could well be the issue. I would still be penning a letter to Porsche GB with a copy of a bodyshop report.

 

[tjb]

I believe the car has to have had an inspection every 2 years and that is stamped in the service book under long term condition report, not every year.
The OP doesn’t state whether the car has had this, which could well be the issue. I would still be penning a letter to Porsche GB with a copy of a bodyshop report.

Yes, there is a section in the service record book that should be stamped at every service interval, this often gets overlooked as I have had to point this out after our last two services and they had to stamp it. I get the impression they didn’t really examine anything but probably assumed no issues. Thankfully we haven’t had any.

 

[BrianJ]

The service book doesn't describe what the body inspection comprises, and I haven't looked up the words of the body warranty. If the service book has been stamped in the body inspection page at the correct intervals by the servicing OPC, then I think Trevor could reasonably write to Porsche and ask them to describe the body inspection process that the OPC has to use. If there is corrosion under the wheel arches and it is supposed to be inspected, then one could assume it wasn't. If the process doesn't include removing the wheel arches, then Porsche clearly aren't expecting that area to corrode. One way or another, I think the OPC and Porsche should sort it out, if necessary by reference to the exact wording in the customer documentation relating to this aspect.

 

[Bolts100]

Good luck if you get anywhere. See my photos, claim was rejected a couple of months back and I had all stamps in book with full OPC service history

Rust starting on rear wheel arch

Just went to pump up my tyres before taking the car to my detailer tomorrow and noticed this on the rear. Any thoughts on the likely severity, if covered by the'corrosion warranty' and anyone know of a decent body shop in SW London or Surrey

www.porscheclubgb.com

 

[malarcy]

Think Porsche corrosion warranty is limited (like most manufacturers) to rust holes forming from the inside.....



From https://assets-v2.porsche.com/gb/-/...-Vehicle-Warranty-Internal-Combustion-Engines

 

[rowtietowers]

Just a bit more info re this (we’re currently touring France for 3 weeks in the 718).
I called into the dealer who sent me straight to their approved bodyshop.
The assistant manager looked and tried to take photos to send to Porsche GB. It’s not easy with the wheels on.
I’d already taken photos when I took the arch liners off so agreed to send them to him to be sent as part of his “report”.
He did say to fight it as they were notorious for rejecting claims.
The Bodyshop came back saying that Porsche had rejected the claim and to speak initially with the dealer who would try to argue my case but in the end, if that was unsuccessful I would need to contact them myself.
Net result is they’ve rejected the claim within hours it seems and “would not reverse their decision” which to me is rather an arrogant way of dealing with the matter.
Confession time first, I took the car out of the main dealer network after the 4 year service so it does not have the 6 & 8 year bodywork stamps. It has since been serviced regularly at well known independents in my area.
Having said that, I would doubt that they would have picked the corrosion up as it only became obvious after removing the arch liners. I’m pretty sure they don’t remove them as part of an inspection?
Surely stone chips to the underside are impossible to stop and with regard to the front arches, the liners prevent that! There is a tiny gap between the liner and the wheel arch so I assume that has let moisture in and has caused the corrosion to start which has travelled up around an inch or so from the lip.
There is some minor paint bubbling on the wheel arch lip (nowhere else).
The Motor Ombudsman definition of corrosion or anti perforation is starting from the inside out - is that not what this is? (I have the exact wording somewhere else but not whilst we’re on holiday)
The rear arches are a poor design with effectively a U shaped channel where debris can sit and I think that is where the corrosion has started there. It appears to be within the U shaped channel and there is some paint bubbling on the lower and inner wheel arch lip.
I would say the corrosion may be at the early stage so may be recoverable.
Speaking with the bodyshop, they said that in order to put a warranty on the work as Porsche insists they would be looking to replace both front & rear wings - total cost circa £11,000 - not sure if that was the exact amount or if there was VAT on top as I fell off my chair at that point!
When we return from holiday, I will contact Porsche GB by phone but failure with that approach I’m sorely tempted to consult with the Motor Ombudsman.

 

[tjb]

Don’t let this interfere with your holiday, sort it out as you suggest when you are home

 

[malarcy]

My 2p worth - ignore. Discount or disagree as you see fit.

what warranty are you trying to claim on ?

The one that says “12 years if a panel is perforated from inside to out” seems to be the only one in play here. It’s not “3 years for the paint surface” - so.

There’s no hole. ? There’s no claim in my view (not defending the attitude - just reading the document)

Is it morally right for what we pay and our expectations- no, of course it isn’t. The right answer is “sorry about that. Let’s get that treated and here’s a car while we have yours to resolve the issue.” But that’s not contractual…..

Is it legally right - personal view is “there’s no holes - what are you asking for “

What to do ?

It’s behind the arch liners. You spotted it - get it treated and swallow your pride and move on.

Tell Porsche you are disappointed and won’t but another - maybe they care - likely they won’t.

But don’t choose to die on this hill , enjoy the car, swallow the insult and vote with your wallet next time.

All “in my opinion”