Warranty advice - real life experiences please!

[david.pearce2]

Thanks for clicking into this thread - you must be inundated with these questions from newbies!

After much deliberation I’ve decided to take a warranty out for total peace of mind.

I’ve got a quote from warranty wise for £3600 (3 years, £150/hr labour, £100 contribution, £10k max repair). I’ve asked them to sharpen their pencil given the OPC warranty comes in at £2,970 for three years (albeit my car would have to be serviced and inspected by Porsche before they would warranty it, which puts the comparable cost above warranty wise).

The guy at warranty wise consulted his repairs team regarding the active engine mounts and said they were not specifically covered, but ‘could’ be covered under consequential damage. Hmmm.

So, my question is does anyone have real world experience of claiming on their warranty (including for engine mounts) and can therefore vouch for or advise against one of the different warranty providers?

Thanks

David

 

[Greenman986S]

its not so much was is specifically covered..

more what is specifically excluded.... underwriters usually wriggle out under the "wear and tear" clause.....

 

[Motorhead]

Hi David,

I agree with the above! It’s always imperative to read the warranty T&Cs very carefully to find out what’s excluded, and the WW response regarding engine mount failure won’t give you a lot of confidence in their offering.

It’s many years since I took out the Porsche Extended Warranty, but I doubt that you’ll find better elsewhere … in spite of the restrictions involved. Active engine mount failures have been reported on these forums - 911, Cayman and Boxster - and I believe that replacement has been covered by the Extended Warranty, but your local dealer will be able to confirm that this is the case.

Jeff

 

[595triple]

The Porsche warranty is far better value and a lot less hassle.

I looked into third party warranties before I added a Porsche warranty. As you can see from yours they cap the labour. An OPC can be well over £200/hr + VAT these days. The cover they provide also does not specify genuine parts. Some even allow used parts. As far as I am aware these thrid party warranties all require you to claim the cost back after you pay upfront.

If you get a Porsche warranty then, yes, you will have to pay £200 odd for the 111 point check but thats hardly a deal breaker. There is no requirement to have it serviced before.

You then have a warranty that has no claim procedure, just book it in and the work is done. You do not have to use an OPC, you can use an indie who is PPN (Porsche Partner Network) to do warranty work. And engine mounts are covered!

Bottomline is that you have an expensive car that will require expensive parts at some point. Why would you want to maintain or repair it using non OE parts and people not trained or approved? If the car has anything like a FSH then keeping it properly maintained and under a Porsche warranty add £££ to the value if you sell and makes it far more saleable.

 

[Scrounger]

Just be mindful that if the last service wasn't done at an OPC before the 111 point check they will insist that a service is to be done before issuing the warranty. PADM replacements are roughly £1500 a side.

As mentioned, the Porsche warranty is probably one of the best out there. I extended mine for 3 years and also extended the Porsche assist as it was way cheaper than the likes of the AA or RAC on like for like cover.

Dan

 

[595triple]

I have to say the insistance that a service is done is not a pre-condition of the warranty, only the inspection.

When I got my car back under warranty it was due a service and while it had been serviced by an OPC previously that was 2 years before and what was an 8yr service was therefore due. I was not required to have the car serviced first. Only the inspection was required. The only caveat being that upon passing the inspection, you have to take the warranty out. You can't drive away and have a think. Inspections also have to be done at an OPC as a PPN indie cannot sell yo a warranty, only do warranty work.

You should read the terms of the warranty to understand exactly what is covered and under what conditions. Please also not that the warranty provider (it is an insurance), has now changed and the terms applicable to the old vs new providers are slightly different.

 

[Scrounger]

That's not what I meant.

If the last service hasn't been done by an OPC they may ask that the appropriate service is done to bring it in line with the warranty T&Cs. If it's due a service then get it done by an OPC and ask them to waive the 111 point check cost (I seem to remember they do that if you take the warranty out).

From the T&Cs

'What is not covered,
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not an authorised Porsche Centre/Porsche Service Centre'.

If the car hasn't been serviced by an OPC or Approved Service Centre then they can't give a warranty. If the last service has been, then they can give the warranty.

Better to check with your OPC beforehand.

Porsche Extended Warranty is now provided by Acasta European Insurance Company Limited.

Dan

 

[david.pearce2]

I can confirm Dan is right. When I spoke with Porsche about their warranty and told them that the last service was done by an Independent, they said I’d need not only the 111 point inspection but a service as well before they’d warranty the car.

I wasn’t aware the third party warranty providers dictated where you had to go? My understanding was that I could choose, the only restrictions being the total amount of the bill and hourly labour rate which would be as per my policy.

My local Indie - Weissach - is within the approved service partner network but they didn’t do the last service as I acquired the car from another Indie a month ago (they did the major service but are not in the PPN).

I guess that leads me back to my original question in the post - does anyone have any experience claiming from a third party warranty provider (including engine mounts) or does everyone simply advocate the OPC warranty?

That being the case I may investigate what service needs to be done (and where - OPC or Weissach?) before they’d put a warranty on it.

 

[MartinBott]

Yes, I have recent experience of claiming on a third party insurance backed warranty but not for engine mounts. My warranty provider did not cover the full cost of repairs at an OPC (labour rate capped) nor OEM parts (only cheapest after market parts covered) and I paid for the repairs at OPC and then claimed what I could and then waited weeks to get reimbursed. Part of the total cost was covered and the warranty has now ended and I have not renewed it. Happy to discuss further privately.