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Hot!Transfer box. Juddering. Position with recall and repairs. Please help!

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wardy_mk
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wardy_mk Guest of the Club
2022/05/16 12:53:38 (permalink)

Transfer box. Juddering. Position with recall and repairs. Please help!

Hello
I have a '64 plate Cayenne S. A while back I started getting juddering when pulling away. Tried a few mechanics locally who didn't want to go near it. Eventually contacted my local Porsche garage who stated there had been a couple of recalls so I should bring it in. I didn't receive anything in the post - the postal service around here is dubious at best.
Anyway, I took it in and they carried out the recall repairs. I understand that one of the recalls is related to the transfer box fluid. So, I left the garage and the judder is still there. Not as bad, but it's still definitely there. I contacted them about this and the woman said that she'd put me a quote together to replace the transfer box.
I was under the impression that if the problem is related to the recall that they cannot charge me? 
Has anyone had experience with this at all? Also, I'm assuming I'm going to have to stump up to repair it - so what kind of money am I looking at for this?
Thanks in advance...
post edited by wardy_mk - 2022/05/16 13:46:57

4 Replies

gtipirelli
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Re: Transfer box. Juddering. Position with recall and repairs. Please help! 2022/05/16 19:40:54 (permalink)
I believe the transfer box on Macans and cayennes are subject to a 7 year warranty and not the usual 3 years for everything else. Our 2016 Macan that was out of its 3 year warranty needed a new transfer box last year and it was fully covered by our local OPC Leicester. If you search the web you will find more info on this. 


I was quoted about £1.8k from an indi just in case I had to kick up a stink at the OPC but in the end was not needed. The indi also confirmed that Porsche should fix it for free

Cayenne E Hybrid 2020
718 Cayman S 2017
wardy_mk
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Re: Transfer box. Juddering. Position with recall and repairs. Please help! 2022/05/16 20:09:35 (permalink)
Thanks for the info mate. I'll try and see if I can talk them round. I know a couple of people who work in the motor trade who have both absolutely insisted that they cannot legally charge me for a fault that's directly arisen from a recall issue. It's all very well them saying that but I've got Porsche telling me no so there's not much I can do really. I've put out a request for a quote from a local garage who specialise in Porsches but I'm not hopeful. Also, it would seem the 7 year warranty expired in September - which is bad luck hey...Looks like my wallet is going to take a beating!
 
gtipirelli
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Re: Transfer box. Juddering. Position with recall and repairs. Please help! 2022/05/17 20:49:53 (permalink)
Ah ok, keep talking to the dealership and stay calm and pleasant, having an indi quote is helpful as Porsche are very good about meeting a decent percentage of the cost themselves if you go through them escpecially given your circumstances and the car only being a few months out of the transfer box warranty. 


good luck

Cayenne E Hybrid 2020
718 Cayman S 2017
wardy_mk
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Re: Transfer box. Juddering. Position with recall and repairs. Please help! 2022/08/11 08:14:43 (permalink)
Just in case anyone is interested in what happened in the end...

Porsche wrote back and said they wouldn't pay for the repair. The quote was £1850 (if I remember correctly). I was obviously not happy. To see that £550 of the cost was labour was, quite frankly, a liberty. So I told them. They said they'd tried a "goodwill appeal" to head office which had also been refused. I pointed out to them that I have a barrister on retainer who'd pursue this on my behalf and I'd be more than happy to inform everyone and anyone I know about what's happening via social media and any other channels I deemed worthy. "What if the recall was something dangerous? Potential brake failure? I drive my children around in that car. Would you just send out a single letter via Royal Mail and hope you get 100% delivery success with people's lives at risk?" - you get the idea.

Anyway, at the same time a "customer satisfaction survey" came though - before this had been resolved. The branch customer service manager called and asked if I'd filled it in yet. I replied that I hadn't. He asked me to wait and see if he could do anything before I filled it in.

He came back eventually and had seemingly negotiated my bill down to £350 all-in. I accepted that and the work was carried out.

Overall happy that I managed to save that money, but still aggrieved that I've had to pay to repair a car which only became faulty due to a noted production problem.

Anyway, I thought some of you may have found that of use.
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