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georgedouglasdmw
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georgedouglasdmw PCGB Member
2020/01/07 12:56:53 (permalink)

OPC Servicing

Just looking for some advice on the preference of members for OPC servicing.
 
My 987 Boxster Spyder is due it service shortly and was looking at either going to Perth/Edinburgh. It has been previously serviced by Edinburgh as its closer but was wondering the experience of members on the new Perth centre.
 
George

Porsche 987 Spyder
Defender 90 XS Station Wagon
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Notthedoctor
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Re: OPC Servicing 2020/01/07 14:23:01 (permalink)
Hi George, my experience of Perth .......
The floor staff in parts and sales have been excellent.
However I have not had good experience with the centre Principal Paul Barratt (there's a rumour he might not be there anymore) and  Nicola Kay, the service manager. In particular their awful responsiveness to emails and phone calls - if I wanted something from them. They have mastered the fine art of "in a meeting" perfectly.
I have not actually used them for a full service - and based on my experience will not be, despite it being my closest (Dundee). So I have no comment on the quality of the standard servicing.
 
However I think the important thing is that in discussion with some fellow R2 members that have used Perth, my experience has been completely echoed by them.
 
I believe some of the experiences had been "escalated up".
 
Denis
georgedouglasdmw
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Re: OPC Servicing 2020/01/07 14:49:55 (permalink)
Denis,
Thanks a lot for sharing your experience. Made my mind up which OPC to use 
 
Regards
George

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gordy70
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Re: OPC Servicing 2020/01/08 16:59:39 (permalink)
Hi George, I‘m in the same position as you, my Cayman R is due a service in March and I‘m also undecided on which OPC to take my car to?
I did have dealings with Perth about purchasing a car from them but it never worked out and I walked away (long story) and tbh I’ve been slightly put off going back to them.
Edinburgh is the closest OPC to me so I will probably give them a try.
Have you or anyone else used them before and did you find it to be a positive/satisfactory experience? 
 
Any feedback would be much appreciated.
Thanks
Gordon

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georgedouglasdmw
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Re: OPC Servicing 2020/01/08 17:42:55 (permalink)
Gordon,
 
All my servicing for the Spyder has been with Edinburgh OPC and had no real issues with them. However just wanting to make sure that the car is kept in tip top shape and looked after and was wondering whether Perth were any better.
 
Have heard some stories on the internet about Edinburgh that it depends upon the service technician you get but I suppose its like everything on the web - people are more likely to complain about their service rather than comment on good service haven taken place.
 
George
 
 
 

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don alexander
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Re: OPC Servicing 2020/01/08 18:35:07 (permalink)
Have used Edinburgh OPC for all servicing on my previous 996 and current 997. Always found them very obliging and have had no problems with the work carried out. While I accept that they will probably be more expensive than an independent, they have always been willing to discuss requirements and price and offer the usual discount for PCGB members.
georgedouglasdmw
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georgedouglasdmw PCGB Member
Re: OPC Servicing 2020/01/08 20:31:29 (permalink)
I spoke to them yesterday and they said that with the fixed pricing servicing with Porsche that there is no discount being a PCGB member.
 
Did find this very strange however as sure I got it last time around.
 
George

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Notthedoctor
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Re: OPC Servicing 2020/01/08 21:12:53 (permalink)
That's not my experience with Aberdeen. Got 10% as a member.
It always pays to shop around. 
nlm13
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Re: OPC Servicing 2020/01/10 22:42:45 (permalink)
Hi there,
 
Just thought I'd comment on the service I had with Perth OPC this week. I had my 997 C4S in for a major service on yesterday, and can say that the whole experience was very good. I had a call the evening before to confirm the booking and that there would be a courtesy car for me, and on arrival I dealt with Caroline who was very friendly and professional at all times. The head service tech also came out and introduced himself and explained to me what would be carried out whilst my car was in.
 
I received a video via email from the tech doing the work on my car at about 10 am to explain that they had carried out a health check on the car, and pointing out a couple of issues that had been picked up (a couple of seized link rods for light leveling and wheel alignment out on front off side), which was followed up by a phone call to ask if I would like them to rectify these while the car was in.
 
When I returned to pick the car up Caroline informed me that they had been able to free the link rods off so hadn't needed to replace them as they had first thought, and she also applied 10% discount to all parts and labour no questions asked when I mentioned PCGB. This was on the fixed price servicing.
 
Overall I was very happy with the whole experience (apart from the terrible Merc GLA courtesy car, but this was not their usual car, they had sourced it last minute for me as the usual Cayennes were out on long term loan so can't really complain about that!)
 
I haven't used Edinburgh before, but my wife has used Glasgow OPC for the last few years, and she swapped to Perth last year due to Glasgow never returning calls regarding some warranty work on her 991 Targa, whereas Perth OPC called back and got it booked in next day.
 
 
gordy70
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Re: OPC Servicing 2020/01/10 23:07:45 (permalink)
Great feedback from the service you experienced in Perth👌🏻 To be fair the issues I encountered @ Perth were linked to the sales team and nothing to do with the service department so I’ll need to weigh up my options, but I like the fact you received your PCGB discount on the fixed price service.
Thanks for the heads up👍🏻

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andysmithson
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Re: OPC Servicing 2020/01/12 15:53:24 (permalink)
My experience with Perth was very positive - dealt with Nicola and Caroline.  Originally their pricing was way off but I mentioned the Porsche Classic quotes i had from Edinburgh and she matched it and comped the MOT as gesture of good will.  They hadn’t managed to get Porsche Classic sorted so I didnt benefit from them.  Service and communication was excellent and got the car on ramps in the showroom area so I could have a good look round.  Will get a quote from them again this year but will watch this thread to see experience here and Edinburgh.    I am also considering independents but like the OPC stamp if the price isn’t ridiculously far apart!
georgedouglasdmw
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Re: OPC Servicing 2020/01/13 08:16:33 (permalink)
Just a quick update on this.
 
Got a call from Edinburgh Porsche this weekend to inform me that the Spyder is due for its service. So said that I am deciding which OPC to visit and at this point in time I was swaying to Perth due to the fact that they apply PCGB discount and informed that they do not accept it.
 
Was informed by Edinburgh that this must have been an ommission and that they do apply a PCGB discounts.
 
So purely from the fact that they are closer it will be Edinburgh that I will be taking the Spyder into them.
 
For any other members, it was Pauline that I spoke to so if any of the other service staff indicate that they do not apply PCGB discount then maybe best to speak to her or possibly the service manager.
 
However for an OPC not to communicate such an important piece of information to their service front line staff is a bit of an omission.
 
George

Porsche 987 Spyder
Defender 90 XS Station Wagon
Golf GTi Performance Pack
Notthedoctor
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Re: OPC Servicing 2020/01/13 16:09:07 (permalink)
Nice. You don't say how much of a discount (% and absolute) you got, but in my experience with Porsche, getting a discount of - I'm guessing at least 10% as  PCGB would get - and the MOT (£55) you have done very well.
 
On the broader question of good, bad and indifferent centres, I think they are all generally good when things go right. They have pretty standard processes after all.
The wheat from the chaff comes when things don't go so well and you needed responsive, flexible support and don't get conned into and ripped for tracking adjustments etc. 
 
That probably explains why we get mixed feedback in the forum.
It's the ones that go that extra mile for you that I want to go back to, even if I have to travel twice the distance.
Would love to hear of such examples from members.
 
georgedouglasdmw
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Re: OPC Servicing 2020/01/13 20:51:39 (permalink)
It was the 10% discount from what I remember. I need to phone back to confirm the date and book the courtesy car so will double check.
They were adhering to the Porsche Boxster fixed price servicing so its £550 for a minor minus PCGB discount.
 
Admit its a lot for essentially a minor service but want to keep the OPC servicing stamps in the book for future resale. Otherwise I would be going to Peter in Shotts (Motortune) as he looked after my 964 before I sold it 7 years back (just before the significant  increase in value 🙄)
George

Porsche 987 Spyder
Defender 90 XS Station Wagon
Golf GTi Performance Pack
lawrence quinn
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Re: OPC Servicing 2020/01/13 23:00:33 (permalink)
I am not sure if the 10% is on the full £550. Maybe labour only?

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kitchens
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Re: OPC Servicing 2020/01/14 16:56:38 (permalink)
It is normally on parts only ...tbh I have never paid menu price on any off my services I have always negotiated a deal with the service manager  and saved a considerable  amount on  the Spyder services .You build up a relationship with them over the many years .    
Peter_Bull
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Re: OPC Servicing 2020/01/15 11:13:27 (permalink) ☄ Helpfulby lawrence quinn 2020/01/15 17:58:33
lawrence quinn
I am not sure if the 10% is on the full £550. Maybe labour only?




It's on the parts only.


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