pfsJust seen this post....did you get the damaged headlights replaced by Porsche under warranty? I had a different headlight cracking effect through the full thickness right in the middle of the lenses on both headlights (which are the same as Cayman) on my Boxster 981GTS two years ago while still under normal warranty. HID PDLS units. Porsche initially refused any help saying I had caused the problem by cleaning with the wrong materials which was definitely not the case. The thing that interests me is that your problem occurred when the temperatures were high...mine happened while on holiday in France when the temperatures were also high. I pushed Porsche GB who finally "as a gesture of goodwill" asked me to pay half of the cost, but as they cost over £3k I refused as I didn't accept I should pay a four figure sum to fix a warranty issue, and went to the automotive ombudsman service. After a long delay they effectively supported the Porsche GB position saying the only way I could take it further was to...prove I had not used inappropriate cleaning materials ! How do you prove you haven't done something ! Two years on and I still have the faulty headlights. It's not affecting the way they work but it doesn't look great. Any comments? Paul
MotorheadGood to hear that finally you've got a (begrudging) result Imi. Paul has said that the Ombudsman wasn't helpful in his case, so you'd probably find the same. I presume you've taken this up with your Dealership principal rather than just the service manager? Most Dealerships are part of a larger group, so you could take your complaint higher up the chain. Good luck.! Jeff
Posts made and opinions expressed are those of the individual forum members
Use of the Forum is subject to the Terms and Conditions
The opinions expressed on this site are not necessarily those of the Club, who shall have no liability in respect of them or the accuracy of the content. The Club assumes no responsibility for any effects arising from errors or omissions.
Porsche Club Great Britain gives no warranties, guarantees or assurances and makes no representations or recommendations regarding any goods or services advertised on this site. It is the responsibility of visitors to satisfy themselves that goods and/or services supplied by any advertiser are bona fide and in no instance can the Porsche Club Great Britain be held responsible.
When responding to advertisements please ensure that you satisfy yourself of any applicable call charges on numbers not prefixed by usual "landline" STD Codes. Information can be obtained from the operator or the white pages. Before giving out ANY information regarding cars, or any other items for sale, please satisfy yourself that any potential purchaser is bona fide.
Directors of the Board of Porsche Club GB, Club Office Staff, Register Secretaries and Regional Organisers are often requested by Club members to provide information on matters connected with their cars and other matters referred to in the Club Rules. Such information, advice and assistance provided by such persons is given in good faith and is based on the personal experience and knowledge of the individual concerned.
Neither Porsche Club GB, nor any of the aforementioned, shall be under any liability in respect of any such information, advice or assistance given to members. Members are advised to consult qualified specialists for information, advice and assistance on matters connected with their cars at all times.