Help................

[delboystoy]

So having bought my Macan SD on February 1st this year things have not been all that good.
It has spent nearly 8 weeks back at Porsche while they try to figure out why, under hard acceleration, such as joining a motorway, performing an overtaking maneuver or just general horse play why the orange engine light comes on along with the coil light and the Waring of 'Taking it to a dealer ASAP but still OK to drive' flash up.
So far all Porsche have done is a full re-gen on the DPF and as they can find zero other fault codes stored they seem to want to do nothing although I have about 20 photo's and videos of the fault happening. I really am at the end of my tether and this is the last chance salon for this car, if no problem can be found or isolated then it will go back to the dealer and be swapped out for something different.

Has any one on here as suffered the same or similar and can offer some much appreciated info or thoughts, I have so little faith in this car now and it was recently fitted with a new engine (1000 miles ago) which is why i bought it but this now seems to have bitten me on the backside as I guess something is just not aligning.

Any advice welcome............

 

[Lancerlot]

Sorry to hear you are still having problems.

As you will know from earlier posts, several of us have suffered this intermittently - but not as a reoccurring fault, as far as I know. With the CEL and glow-plug warning light flashing, the fault obviously revolves around this area and/or the particulate filter. Are you able to reset by turning the ignition off, then restarting?

Diesel engines don't normally go wrong, so does the fact it needed replacement provide any clue? Whatever the reason, it is unlikely the DPF and sensors would have been replaced too and, if original, these may be faulty. I would ask your PC to check them and carry out another forced regeneration.

If you're PC is unable to ascertain the problem, it's unlikely you will get a definitive answer here either, but be persistent, it's good kit when it's working satisfactorily! I wish you well and hope you get it sorted very soon. []
Regards,

Clive

 

[delboystoy]

Thanks Clive,

The new engine was fitted by he previous owner, I am not 100% certain why as Porsche Cambridge will not tell me, think it had a timing issue that could not be resolved.

I am hoping that they replace the DPF filter but at approximately £1700 ish I guess that's why they are being a bit hesitant.

The car from what I have driven is lovely and this one also has £25k worth of extras on it which makes it even more special so I hope it does get fixed, on top of it all I ordered a 'Diesel Tuning Chip' from 'Chip Express' which should put the BHP back up to 330 as per the SQ5 which has the same engine. Why would Porsche ever drop it down, it makes no sense !!!

Any way fingers crossed and I'll let you all know what happens

 

[delboystoy]

Finally some good news, well sort off I guess, it seems they have found the fault. Apparently the new engine was fitted as a timing wheel disintegrated which then put metal shards and into the oil which then turned all gloopy and as it wooshed or didn't in this case around the engine (and turbo) it caused the engine to fail, however the OPC that changed the engine fitted the original Turbo back on to the new engine which I am now being told was destroyed by the previous mentioned fault as fed by the same oil.
Now it just means trying to get the OPC to pay for a new Turbo to be fitted and finally I should get my Macan back, not bad considering I bought it on the 1st February !! I hope it's worth it !
However I have been in a 991.1 S for most of that time so not all bad.
If the OPC try and argue I will name and shame who it was..........I'll keep you all updated !

 

[dpoynton]

If the OPC try and argue I will name and shame who it was..........I'll keep you all updated !

You must not do that, it's contrary to forum rules.

D

 

[delboystoy]

Not on here maybe but plenty of other places to make people aware of crappy main dealers, and yes I have received a call this afternoon from the OPC to say that without evidence that the turbo was damaged by the old engine problems they wash their hands and claim zero responsibility even though the car has not covered a 1000 miles after all the work was completed. They told me that they checked all of the old components before swapping them across, so I asked him how come after one week I had to have all the injectors re-mapped to the new engine as they had not done it, to which he did his best 'Porky Pig' impression, ber,ber,ber,ber,ber thats all folks.
So where to go now, I guess my local OPC where the car is will have to take the Turbo apart and provide me with the evidence I need to get the other OPC to admit liability or maybe I should just cut my losses and go and buy a VW or Audi, after all its the same engine !!
Isn't it funny that this is my third Porsche, the other two have been as good as gold but this debacle has almost completely put me off buying another one as the level of service from Porsche so far has been horrendous.

 

[COD981]

It should be standard practice where the oil has been contaminated with metal particles to change the turbo, turbo lube pipes, sump pickup and where fitted oil cooler because you can't be sure they are free from contamination

 

[delboystoy]

Finally a light at the end of the tunnel. My Macan is ready to be collected with it's new Turbo and all the trimmings. However I got so frustrated with Porsche ***** that I wrote a letter to Marcus Eckermann, managing director of Porsche GB, complaining about Porsche ****** who are now under investigation so I am awaiting the response of there investigation to see who will be picking up the bill, currently me however watch this space.

 

[Lancerlot]

However I got so frustrated with Porsche ***** that I wrote a letter to Marcus Eckermann, managing director of Porsche GB, complaining about Porsche ****** who are now under investigation so I am awaiting the response of there investigation to see who will be picking up the bill, currently me however watch this space.

It'll be interesting to hear if you receive a response since Mr M.E has not hitherto been particularly responsive since his arrival! []
Regards,

Clive

 

[delboystoy]

Heh Clive, I've actually had a response already, although not directly from him but he has passed my concerns on and I have been appointed a 'Personal Case Manager' and I can also tell you that she (Sara) has already spoken with Porsche Brooklands (as they told me today) to confirm there investigations re the faulty turbo before speaking with Porsche ***** to see why did what they did and then ran for the hills.
I really don't know if it will get me anywhere but you never know, lets see what happens, all I want to do now is pick the car up and drive it. First trip will be to the New Forest next week, not a million miles away but a good run.

 

[delboystoy]

I finally picked the car up Saturday and all I can say is what a transformation. I am over the moon and it just goes to show that the car was not right from day one. It is so much faster and more responsive but having not driven another one to compare mine too I could not tell that is was sick and needed help. I got lent a 2l petrol version which I thought was just as good until I got back into mine and it leaves the petrol version standing in the corner.
I did have a rather expensive bill but as you know if you have read the whole link I am trying to recover these costs from the shoddy work undertaken by the OPC that only changed the engine and not the turbo, who, as per forum rules will remain nameless, however a million thanks to Porsche Brooklands for all their hard work in identifying the problem and sorting it out.