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abz2
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abz2 PCGB Member
2019/05/12 20:07:52 (permalink)

Alarm

Anyone having issues with the alarm on their 992?
Ours will have no issues at all, but occasionally you lock the car and approx 30 seconds later it goes off.
Had no issues with it for the last 10 days, yet it has gone off twice today.
Any suggestions or is it a return to the dealership?

14 Replies Related Threads

    njb911
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    Re: Alarm 2019/12/20 20:18:29 (permalink)
    Yes mine is doing this right now. Did you get yours sorted?
     
    abz2
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    Re: Alarm 2019/12/21 20:59:05 (permalink)
    Dealer had the car in and could find nothing wrong, no error codes etc. But the car will behave itself for periods of time but then go into a period of alarm activations.
    The monitoring company must be getting fed up with this.
    Andy.
    jimplimmer
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    Re: Alarm 2020/01/27 08:58:58 (permalink)
    abz2
    Dealer had the car in and could find nothing wrong, no error codes etc. But the car will behave itself for periods of time but then go into a period of alarm activations.
    The monitoring company must be getting fed up with this.
    Andy.



    mine is doing the same. Been a few weeks ok but started again today. 


    Thought it may be a GPS / tracker lost issue but VF say it is an intrusion event. 


    need to get it sorted though as it is a real pain. 
    Chris L
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    Chris L PCGB Member
    Re: Alarm 2020/01/28 17:24:03 (permalink)
    I've been out in my 992 for a couple of hours today, stopping three times for 10 mins or so.
     
    When I got home I realised that I'd forgotten to take the security fob with me. I've just phoned Vodafone Automotive and they can't see any evidence of it going anywhere. Looks like it's back to Porsche Leicester, again :-/

    Regards, Chris
    Current: 992 Carrera S, Macan S Diesel
    Previous: Boxster 981 24V, Boxster 987 24V
    abz2
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    Re: Alarm 2020/01/28 18:03:53 (permalink)
    Ouch....that is not good.
    Our alarm still has its moments.
    abz2
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    Re: Alarm 2020/02/19 11:04:44 (permalink)
    Ok, car went back in for a few minor things to be sorted and we raised the issue of the sporadic alarm activation again.
    It was the young lady on reception who came up with the reason why it keeps going off. She asked what kind of areas is it parked in when it goes off? She puts it down to poor mobile phone coverage. The car loses its link to Vodafone and therefore activates the alarm. Makes sense when you consider we have poor coverage where we live and some of the other areas where it has been parked.
    6DW
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    Re: Alarm 2020/02/19 12:29:18 (permalink)
    My 992 S Cabrio is constantly having problems with the SOS error message. On two occasions I have driven to North Wales and both times when going over the Snowdonia mountains the SOS warning light inactive message has come on. On the first occasion it was continually on for approx three days, then cleared when I was driving back into England. However, on January 5th it came on, again in the Welsh mountains, but has not cleared, even after almost seven weeks driving back at home and pops up everytime I start up. Its now getting quite annoying. I assume its something to do with connectivity or a poor signal.
     
    Its booked into my OPC on 3rd March so hopefully they will be able to cure the error.

    David Wood
    Current
    2019-992 Carrera S Cabrio (Jet Black)
    2018-Macan (Sapphire Blue)
    Previous
    2018-718 Boxster (Jet Black)
    2016-991.2 Targa 4S (Jet Black)
    2016-991.2 Carrera 4 (Black)
    2012-981 Boxster S (Black)
    2007-987 Boxster S (Black)
    2005-987 Boxster S (Black)
    CA1965
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    Re: Alarm 2020/02/19 13:34:21 (permalink)
    I've also had issues with the alarm going off sporadically - always just a minute or two after locking it. The poor phone signal is a real possibility - it's often when I park it in an underground garage. I've asked the dealer to see if they can confirm that makes sense.
    Just another issue to mention - the My Porsche app on my iPhone hasn't worked since I returned home after delivery (but it had worked at the dealership whilst picking it up). The other online interfaces did work fine through web browsers. I had some chat with the Porsche Connect Support team a month or two ago, but then they went quiet. Yesterday they updated the app and it started working! 
    The car continues to be fantastic...
    Tim.
    njb911
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    Re: Alarm 2020/02/20 21:34:11 (permalink)
    I have a 992 Carrera S - been having issues with the alarm going off here at home about a minute after I lock it. It’s been to the dealership twice now - no issues found with the car which otherwise is fantastic - they do believe me as it went off the first time they bought it back! We have very poor mobile service where we live. I don’t remember it going off anywhere else. 
    So this lack of signal theory makes a lot of sense.
    Or the car has an aversion to the gravel type we have here on our drive!
     
    So what can we do ???
    CA1965
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    Re: Alarm 2020/02/21 10:39:49 (permalink)
    Well, I'll keep on at the dealer for a response - surely someone, presumably in Stuttgart, can figure out if there's a link. The dealers must want to know because it's a hassle for them if they get cars back to fix, and they can't. If it is this, it's presumably when the alarm triggers on after lock (I could believe there's a slight delay for various reasons - the car does spend some time shutting down it's systems). It's either that or some voltage dip for the same reasons. To prove it's signal related, presumably you could go through a trouble shooting exercise of removing/disabling the in-car SIM etc. I'm not sure I have the time to do that at the moment. Interestingly, I don't think I've seen anyone mention it on the Rennlist forums - maybe it's UK only? And, it's not actually triggered for a week now!
    abz2
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    Re: Alarm 2020/02/22 17:28:04 (permalink)
    Mystery solved. Apparently the default setting by Vodafone is that if the car loses connection with Vodafone then the alarm is activated. Vodafone are contacting us next week to change the setting so if it loses signal rather than activate the alarm they will send an alert to the mobile phone instead. 
    jimplimmer
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    Re: Alarm 2020/02/22 21:58:02 (permalink)
    Oh please please please(!) share how you got to this very positive sounding conclusion?
    My 992 Cab just spent over two weeks in my OPC; with no fault found. Alarm indications were “Intrusion alert” (Vodafone) and “Interior sensor” (Porsche). 
    But ... I park in an underground car park and Vodafone signal is weak in the area too. They did say the car was in contact, but it may still glitch if signal strength is low or interference occurs (ie aircon pumps right behind my parking spot!)
    Do I need to contact Vodafone or OPC to get this setting changed?
    abz2 ... you could soon be hero status!
    abz2
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    Re: Alarm 2020/02/23 00:02:53 (permalink)
    Car went into Solihull to have a couple of niggles sorted and a software upgrade. We mentioned the alarm issue again and it was the young lady on reception who mentioned about loss of signal so the dealership contacted Vodafone tracking. I will give you an update once Vodafone have contacted us the beginning of next week.
    Hero status 😂 It was annoying us as much as anyone, particularly when you can’t lock your car in your own garage.
    keep you posted.
    CA1965
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    CA1965 PCGB Member
    Re: Alarm 2020/02/23 14:12:12 (permalink)
    Great - looking forward to hearing more!
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