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Trip data on Porsche connect on 992

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cymro
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cymro PCGB Member
2019/05/02 13:58:07 (permalink)

Trip data on Porsche connect on 992

For information
 
Those of you who have the 992, there is problem since last week with Porsche connect in regards to trip recorded data on Porsche connect. All other functions are working. I have been on the phone to Porsche connect and the IT are working on the fix.
 
 


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2017 Carrara White 991.2 GTS Coupe
2015 991.1 4GTS
2013 991.1 S cab
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2005 Cayman S
2004 Boxster 987S
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4 Replies

abz2
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abz2 PCGB Member
Re: Trip data on Porsche connect on 992 2019/05/02 18:20:42 (permalink)
Oh good........as last week my son queried why it had taken me 50 miles to go and fill up with fuel.....
 
keithn
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keithn PCGB Member
Re: Trip data on Porsche connect on 992 2019/05/18 14:21:33 (permalink)
Thanks for posting - I have the same issue with a 992 C4S.
cymro
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cymro PCGB Member
Re: Trip data on Porsche connect on 992 2020/03/26 14:13:43 (permalink)
at last Porsche Connect in Germany have found the problem I reported last May to the fault on the PCM communications to the web portal and the Porsche connect app;
 
Here is the reply I received this morning, the fix will not be implemented until august/October.
 
Dear Mr Jones,
 
We are writing you about your open case 5496625.
 
The technical department informed us that the issue you are experiencing will be solved in the system update that will be released within the calendar week 35 and 40, therefore in the time-frame between 24 August and 4 October 2020.
 
We apologize for the long time necessary to solve this case and we kindly ask you to inform us if the issue persists after the above mentioned time-frame.
 
We stay at disposal for further support.
 
 
Candela Hernández & Andrea Meloni
Porsche Connect Support  


R14 Organiser
992S
Previous
2017 Carrara White 991.2 GTS Coupe
2015 991.1 4GTS
2013 991.1 S cab
2012 991.1 S Coupe
2010 997S Gen2 Coupe
2008 997S Cab
2006 996 Coupe
2005 Cayman S
2004 Boxster 987S
Boxster 986S
Boxster


pwebb
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pwebb PCGB Member
Re: Trip data on Porsche connect on 992 2020/03/26 18:55:04 (permalink)
Not quite Tesla 'over the air' speed of software update, but welcome nonetheless. Well picked up Huw.

peter
992 C2S Guards Red
Cayenne Diesel Basalt Black
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