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Hot!Recent Software Update / Recall problems

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robclarke24
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robclarke24 PCGB Member
2018/11/23 20:55:58 (permalink)

Recent Software Update / Recall problems

Our Macan has just had the Software recall for the DPF and Gearbox (didn't know there was a recall as car was in for something else and it was done).
 
Since it has been done 200 miles later the car is idling differently (which is not the issue) but under normal driving the car is not as smooth and it used to be, it seems to stutter on gear change - almost as if it can't decide to change up or not.  So this is only on normal driving, driving with more enthusiasm it does not have an issue.
 
Anyone had this update and having similar issues?
 
Car is 2016 Diesel S PDK and has had the replacement transfer box.

16 Replies Related Threads

    Geoff997
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    Geoff997 PCGB Member
    Re: Recent Software Update / Recall problems 2018/11/24 10:19:01 (permalink)
    A symptom of VW dieselgate? Because some owners were complaining of poor running and reduced output many others opting not to have software "update".

    Geoff
    "Ich bin als RO zuruckgetreten und jetzt geniesse ich eine wohlverdiente Ruhe."
    2010 997 GT3
    Previously;
    2005 997 Carrera S Hamann
    1986 911 Carrera SSE
    robclarke24
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    robclarke24 PCGB Member
    Re: Recent Software Update / Recall problems 2018/11/24 11:15:06 (permalink)
    Agree that this is as a result of dieselgate. We were not given a choice, told it was a recall.  This is (I think) the second update as a result of dieselgate. In driving it yesterday it seems to want to change up to second far earlier than before, think it maybe changing up too early and bogging itself down?
    tidusuk123
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    tidusuk123 Guest of the Club
    Re: Recent Software Update / Recall problems 2019/03/14 21:11:42 (permalink)
    I had serviced my diesel Macan recently and also had this recall done. OPC advised it’s an ECU flash which changes the map of the engine.
     
    I’m experiencing the exact same symptoms you mentioned - and it feels slower too, even in Sport mode. It’s really ruined the way the car drives. I’ve complained to the OPC that did the recall and they have booked it back in to see if anything can be done. They have already confirmed that the flash cannot be reversed and that they did not make a back up of the ECU before flashing it.
     
    Have you done anything with yours to rectify the issue?
     
    Anyone else having this issue?
     
    post edited by tidusuk123 - 2019/03/14 21:13:17
    Ian Gilmour
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    Ian Gilmour PCGB Member
    Re: Recent Software Update / Recall problems 2019/03/15 12:46:11 (permalink)
    I received the recall letter a couple of weeks ago but elected to delay it until 1st service in May.  In view of the comments on this post, I'm now wondering whether to have the recall done at all.  Is it optional and if you decline it will it affect the warranty?

    Boxster 981 Spyder (Agate / Classic)
    Macan S Diesel (Agate / Black)
    Smart Fortwo Brabus (Silver / Black)
    Previous: Macan S Diesel, 981 Cayman S, Boxster RS60, 997 Carrera S, Boxster 550 Spyder, Boxster S, 944 S2, Boxster 986, 930 Turbo, 911 SC, 944S.
    robclarke24
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    robclarke24 PCGB Member
    Re: Recent Software Update / Recall problems 2019/03/15 20:42:56 (permalink)
    Update.  We had OPC look at it and they diagnosed a faulty transfer box! - coincidence? not sure!  This was our second replacement transfer box and for the first few weeks it was not bogging itself down or slipping, but the performance was still poor.  Then it seem to get worse, but by this point we had purchased a replacement vehicle (Discovery - we needed a heavier tow car) so we traded the Macan back to the dealer. With the loss of performance, 2nd transfer box, and the car getting close to 3 years old (we have owned it since new) we cut our loses and moved on.
     
    Good luck to other Macan owners out there with these updates as not sure how you can prove the car does not perform as it did before, and if it doesn't, legally where do you stand as we didn't feel the car was the same performance as the Macan we drove at the Experience Centre - but have no way of proving it!
    tidusuk123
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    tidusuk123 Guest of the Club
    Re: Recent Software Update / Recall problems 2019/03/15 21:19:08 (permalink)
    It went it for a service and they said a recall was due. I didn’t ask what it was for but as soon as I picked up the vehicle and drove it away I could feel the change. I had a feeling it was down to the emissions saga and OPC confirmed when I spoke to them.
     
    You can refuse the update but Porsche may not honour your warranty. 
     
    If enough of us experience this then Porsche may be forced to take action.
    post edited by tidusuk123 - 2019/03/27 19:50:51
    andrew0401
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    andrew0401 Finance Director
    Re: Recent Software Update / Recall problems 2019/04/09 17:42:35 (permalink)
    Well according to OPC Cambridge - no recall, almost certainly no warranty.  Car just seem less responsive but no objective measure available.
     
     


    Boxster 981 GTS (when the sun shines)
    Macan S D (when we need a bigger car)

    Ian Gilmour
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    Ian Gilmour PCGB Member
    Re: Recent Software Update / Recall problems 2019/04/09 20:41:02 (permalink)
    OPC told me the recall is optional - no mention of the effect on warranty.  Service due in the next 3 weeks so will ask further then.
     

    Boxster 981 Spyder (Agate / Classic)
    Macan S Diesel (Agate / Black)
    Smart Fortwo Brabus (Silver / Black)
    Previous: Macan S Diesel, 981 Cayman S, Boxster RS60, 997 Carrera S, Boxster 550 Spyder, Boxster S, 944 S2, Boxster 986, 930 Turbo, 911 SC, 944S.
    mclark
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    mclark PCGB Member
    Re: Recent Software Update / Recall problems 2019/04/10 15:21:00 (permalink)
    Two OPC’s have told me that for an extended warranty to be purchased all updates have to be completed.
    Emi
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    Emi Guest of the Club
    Re: Recent Software Update / Recall problems 2019/06/11 19:52:22 (permalink)
    I have a 15 month old Macan S from new. It had its software update last week and its performance has changed substantially. The car does not drive as it used to. Its slow and moreover the fuel consumption has increased more than 100% which makes it unaffordable to drive. I see that many others are experiencing the same issues. We should get together and get Porsche to respond. It is so different than it doesn't feel like the car I bought. Porsche would have the default settings of the car so I am hoping they can reverse it.. Has anyone been in touch with Porsche Germany to address the issue directly? Thanks
    tidusuk123
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    tidusuk123 Guest of the Club
    Re: Recent Software Update / Recall problems 2019/06/11 21:12:37 (permalink)
    I agree. It needs to be escalated but I wouldn’t know where to start. I raised my issues with Porsche UK and they said I need to discuss it directly with the OPC I bought it from.
     
    I’ve raised it with them. It’s been back once and they changed some settings. It drives a little better now but I still wasn’t happy with it. They picked it back up yesterday and it’s currently with them.
     
    I’m asking that it goes back to the original software but it doesn’t look like that will be allowed.
     
    It’s such a shame. The car drove so well before but since the update it’s horrible. 
    Dj5086
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    Dj5086 PCGB Member
    Re: Recent Software Update / Recall problems 2019/09/16 16:10:39 (permalink)
    Has anyone done a remap of the engine and pdk - not necessarily to increase power or torque but just to get back the responsiveness back when in sport mode since the aj07 firmware update.  
    delboystoy
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    delboystoy PCGB Member
    Re: Recent Software Update / Recall problems 2019/09/20 08:02:16 (permalink)
    Yes, I have a 'Plug and play' box from a company called 'Chip Express' in St Albans. I decided that as this 'Audi Engine' has over 300bhp when fitted in to the SQ5 that I wanted the same. My car is 2015 so therefore no longer under warranty. The box has four power settings, so you can add as much additional HP as you want up to 325 !! It makes the gear changes smoother and quicker and increases the fuel economy. It is easy to fit and remove so if your car is under warranty it takes literally two minutes to take out when it has to go in to a main dealer  
     
    and should you change to another diesel it can be re-programmed !! 
     
    Link below to there web site;
     https://www.chipexpress.com/?gclid=EAIaIQobChMImY_0lune5AIVS9reCh2GxQU0EAAYASAAEgJpFfD_BwE
     
    Lancerlot
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    Lancerlot PCGB Member
    Re: Recent Software Update / Recall problems 2019/09/20 09:21:09 (permalink)
    delboystoy
    Yes, I have a 'Plug and play' box from a company called 'Chip Express' in St Albans..... 
     and should you change to another diesel it can be re-programmed !!

     
    Do you happen to know how much this would cost and whether the electrical connectors would be changed at the same time?
     
    I wonder if you would be prepared to post a separate thread covering the fitting of the module and your experiences with it. It would certainly be of interest to fellow Macan owners.
    Regards,
    Clive
     
     

    The older I get - the faster I was!
    Past - 924T, '911 SC, 911 C, 911 C2, 964, 996, 996TT, 997TT, 997GT2, 430 Scuderia, 997TT, 997TTS, 991.2TTS. Current -Macan S.
    rakh1
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    rakh1 PCGB Member
    Re: Recent Software Update / Recall problems 2019/09/22 21:48:59 (permalink)
    Our Macan SD was updated - I travel regularly for 3hrs and also do smaller, more spirited drives - have to say that I have not noticed anything detrimental to performance and the economy for the longer drives is pretty much the same as it was before the update.

    --
    Cayman GTS 981 MY16
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    delboystoy
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    delboystoy PCGB Member
    Re: Recent Software Update / Recall problems 2019/09/23 09:00:27 (permalink)
    Morning Clive, sorry been away for the weekend.
     
    I bought mine originally for a Mercedes E Class, that 2.2 engine was gutless but should have realised it was not the engine but it's just such a boring car, solid mind you and went from A to B in comfort but boring. Any way sorry gone off at a tangent, you just send the box back to them and for £150 they re-programme it and send you a new loom for which ever car you have chosen as well as a full set of colour picture instructions to give a 'Dummies guide' on how to fit it. You also get a blanking plug if you want to leave the loom in place but just remove the chip say for services or MOT but I used to leave mine on all the time.
    The newer ones look easier to adjust than mine they have seem to have moved the buttons to the top, my older one has a panel that has to be removed and then you have to swap some mini plugs around.
     
    Got to say if you want an easy solution to gaining more power with faster gear changes and better fuel economy this little box is pretty good.  
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