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Road Angel Support

will lyons

will lyons

New member
I thought I would share this with you all (Either Paul or John remove if out of context) probably not what our forum is for

I have a Road Angel 2 which I have had for 5 years costing around £300 1 year free subscription then £99 for 3 years ended in April I had not been using it in the turbo as my sat nav has safety camera locations but yesterday I decided to put it back in the car ...

surprise surprise it did not work the power adapter for the cigarette lighter contains a glass fuse [8|] so I gave Blackspot a call for a replacement

Ahh You need to purchase a new cable £14 + VAT and delivery [:mad:]

I blatentley refused to pay that amount for something I did not need what a Rip Off I have now paid £500 the least customer service could do I think was send out at least 1 of the fuses

I had bypassed the fuse as a test and it does work so definatlety not the cable

then to top it after politeley asking for my serial number she said thankyou we shall update our records[:mad:][:mad:][:mad:]

you gathered I am still angry

Wil
 
My one would blow its fuse too, the only solution was to plug the cable into the cigaratte lighter and only then plug in the connector into the back of the unit, doing it the other way round would blow the fuse something like 50% of the time. I also ended up keeping loads of spare fuses in the car just to be on the safe side.
 
My road angel is sitting in a cupboard since the cable gave up at the unit end. Blackspot wanted me to send it off, registered, and pay a minimum repair fee.

Now have a cheap tom-tom that has speed cameras plus it tells me where to go......[8|]
 
I bought a VERY cheap handheld Sat Nav thing called a Fujitsu Loox N100, which runs Navigon. Cost me about £80 last year, and is VERY portable (size of a pack of cards), with a decent (but small) screen.

Since buying it, I have discovered that you can jailbreak it, access the underlying Windows CE OS, and run all sorts of other things on it ... diary, MP3 player, spreadsheet (useful for fuel records) ... possibly one of the best £80's I have spent.

I'd recommend one, but it seems they aren't sold any more!


Oli.
 
To be honest Will I think you're being unreasonable. A fuse is a consumable and readily available for next to nothing from numerous sources so not worth Blackspot getting involved in.

I have to say that I never had any issues with fuses blowing in any of my Road Angels and that Blackspot were always superb in my experience of dealing with them, even handling changes of ownership when I bought and sold units on eBay (I didn't deal in them, but I changed the model I used 3 times for various reasons). I had one unit I bought used go faulty and they replaced it (twice as TNT lost it the first time) FOC. Perhaps the only negative is that some accessories are pricey for what they are - specifically the stick-on rubber covered magnet style dash mount.

I'd also trust the database of an organisation who's primary purpose is to log camera locations ahead of one from a navigation company, and if you can't trust the database you can't trust the product with a GPS camera detector.

Actually I also had really good experience with Morpheous who were the first in the market with the Geodesy. That unit would give all sorts of errors in an Alfa 164 I used to have but in no other vehicles and we could never get to the bottom of why (I stopped using the Alfa in the end).

Both companies have been among the better UK customer service experiences I've had. Sadly that is not to say they couldn't be better but says more about the shocking levels of customer service I came to expect from UK businesses.
 
Hi Fen

I agree the fuse is a consumable item and the purpose for the call to Blackspot was to purchase a replacement fuse or enquire a recommended local supplier for one,
what I was not expecting was the compulsory purchase of a new cable where the cable is not damaged.

I also agree that the original subscription and current renewed twice is to fund the operation of the database and the servers at Blackspot this was never an issue, more than anything it was the response of the call.

thanks for your input though I did post while still recoiling from the response of the phone call

best wishes Wil
 
My encounter with Blackspot was not the greatest on more than one occasion and I was not prepared to throw good money after bad when our Road Angel worked so unreliably and sporadically, hence I bought a TomTom and am deslighted with it.

Harriet
 
Interesting

I've no problems at all with support always found them very accomodatig to extent I've had the three updated versions of the software as well as the beta pan europe card foc to replace three induvidual european cards with old V2 software
 
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