Paul,
I strolled in bit late last time[

] - and was a bit in a dark about what was planned / being demonstrated etc. - totally minor point- as others there happy to chat / explain.
Technician was excellent, sent a msg to fab asking him to pass on particular thanks - as Technician very helpful, bothered to point out few rare customers cars in the Service parking area, chat re different models etc. etc. - so top marks.
My 2ps worth of suggestions:
[

]Think someone in another post suggested: Notice / programme by the door? to let us know what's on offer - woudl definately have taken up the service was offer - think mine was possibly the dirtiest car there.
[

]Maybe a blackboard by the ramp ( as per Pool table ) to form an orderly line for the ramp, though seems very relaxed, and interesting to see the other cars being 'gone-over'.
[

]Any chance of a diagnostic readout - as every now and then abs/abd light comes on, then goes out....[:-] ( car is a 993 )
[

]Brough a digital camera with me last time - as useful to have a pic of the underside, ordering parts, tracking oil leaks etc. Take pics of bits Technician has spotted etc, Happy to take pics of others' cars and then e mail them if I'm there,
[

]Maybe any chance OPC has a camera - so pics can be taken if requested?
[

]Jug to put your used teaspoon into....to keep the table nice and tidy!
[

]Jaffacakes or Chocolate hob-nobs
[

] will the service wash still be on offer?, please?
[

]Maybe have a raffle/ names in the hat if there's only time for a couple of washes etc.( avoided suggestion of using keys in a hat for this..... )
[

]Tour of workshosp if possible, if there are now enough promo shots of the new models in the press for it not to be top secret?
[

]Maybe one basic self-service item talked through / demonstrated by a Technician, e.g. Brake pads Change - for those that do track days ( or plan to... )etc. - presume if there's a customer's car booked-in for this job in the workshop then OPC won't being doing itself out of trade, and presume parts Dept. might benefit??
Very well worthwhile, interesting morning, coffee, hospitality, staff etc. were all excellent! Thanks
Tim[&:]