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Turbo S advice

lem

PCGB Member
Member
Hi all - just after some advice / opinions following a lengthy problem with my Turbo S (my second one, bought a new one last year and replaced it with another one this year in March)

It went into my supplying dealer for 3 rattles....some 7 weeks ago. One behind the PCM, one in the passenger door card and one in the rear. The one in the PCM and door have apparently been solved and new parts fitted but the rear remains persistent (this actually was one they found not me!)

They have literally stripped everything out of the rear of the car (when the rattle gets louder), even driven it with no rear bumper to see if it was the exhaust, but remain unsure where its coming from. Apparently it goes away when the car is warm, but this means a protracted investigation of letting the car cool, having a look, driving it again etc.

I got a call from the dealer yesterday stating they now think it could be down to the structure of the car and want to send it to a bodyshop for an additional weld. This is going to take another 6 weeks!

I'm now sat in a bit of a quandry. I have no hire car from them (this does matter really as its not my daily driver), it was brand new in March and has (when I dropped it off) covered 2K ish miles. I love it but am not sure how I feel about the fact its been stripped down again and again and may need something structural doing to it.

I've contacted Porsche UK yesterday to see what they are willing to do as I am without a car I've paid for now for 3+ months, and they said they would look at compensation at the end of the issue, but I also asked them to think about giving my a courtesy car, as so far I've not pushed for one. I've been patient......but now I'm thinking what to do and should I reject the car (not something I've done before so no idea how to do it)

Thoughts on the situation welcomed, and if I should just hold on, get it back and all's fine or look at a more serious course of action. The dealer hasn't been great with Comm's and I'm sure its been sat in the workshop being worked on in-between other cars, apparently its now in the hands of their 'Gold Tech'

Thanks for the advice!
 
Seems you've been none too lucky with your 911's thus far and it's disappointing this one seems to be letting you down too. Your PC doesn't appear to have been completely on top of the dilemma either. Most would expect more, having spent a cool £200K on a motorcar. [:mad:]

Since the defect disappears when the car is warm, would suggest an engine or exhaust related problem. Has the PC tried fitting a replacement exhaust system? There any number of heat shields and engine ancillaries that can loosen and could be the culprit, but I assume these will have all been investigated during the time it's been laid up. The car is very stiffly sprung and shakes everything about, so loose stuff is definitely going to rattle!

I'd be reluctant to let my car go to a bodyshop for rewelding. I think I would find this a step too far on a brand new car. Peter Bull has experience of rejecting a 992 following a few weeks ownership and I'm sure he would be prepared to advise if you decide to go down that route.

Regards,



Clive

 
I feel your pain. Personally, the thought of a new car being put into a body shop for an extra weld would make me feel sick. The fact they are saying an additional weld is required to address a structural issue says something is/may be wrong under the covers. I would have no qualms about rejecting the car and do as Clive suggests and reach out to Peter for a bit of advice on process.
 
You have been far more patient than I ever was thats for sure.

i bought my first 992 when it was 10 months old in 2020 with 900 miles on the clock. In just over 4 weeks I had the car it spent about 2 weeks in the workshop. In the end the PC ‘thought’ the cause of the drain on the batttery was due to a faulty instrument binnacle. There was no supply of these and AG could not determine when one was available. I wasn’t willing to wait indefinitely for a part that may take months to arrive so I rejected the car as being unfit for purpose. I quoted the Consumer Rights Act. To be fair the PC was very good and I ordered a new one from them.

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I had paid for the car so I had no finance on it. If the car had been on finance I am not sure I would have been in a strong enough position as the finance company would have owned it. I could be wrong there.

You have paid a lot of money for a car that has now been stripped apart and I would be extremely unhappy with that.

You need to sit down with the PC Principal and work out a solution. Personally I would reject it, sadly, you may be too late time wise for that.

Perhaps you should seek legal advice.

Oh, and I had a courtesy car all the time my car was off the road! A 911.

 
Thanks Peter

I spoke to them again yesterday. Its currently in the hands of the Master Tech (although not sure why it hasn't been for the last 7 weeks!) who is doing a further assessment of it.

I told them that if the car needs any remedial work on the lines of bodyshop or welds then I dont want it back and Ill reject it. I said I would have absolutely no confidence in such a powerful car needing remedial welding work. However they have said they cannot be sure its a weld now and continue to investigate.

So far no offer of a courtesy car, minimal communication (I've been phoning weekly). I own the car so no finance to worrying about. I have suggested as Clive said that they pay more attention to the heats shields etc or bits that could expand when hot if the issue is only there when its cold, but I'm not sure why I'm even suggesting thing to them at this stage.

If they can solve without too much more remedial work and a cast iron guarantee its been put back together then I'm probably minded to take it back as I do love it, however if it needs further work then I'm done.

May take your advice and write to the dealer principal anyway to see their view of this situation. Not heard back yet from Porsche UK on options for compensation (although its my car I want back!)

I've given them until next week to provide me with a very detailed description of what the issues have been, what's been done, by who, and when I can expect resolution
 
Far be it for me to become an arm's-length keyboard diagnostic warrior [8D] but I do recall coming across a similar persistent and elusive rattle previously. After much wrong-footing, it turned out to be a loose baffle within the exhaust system itself. This is why I suggested swapping the system.

There again, I'm sure your "Master Technician" will have eliminated this from his investigation, although it might just be worth mentioning it to him anyway. [;)]

Regards,


Clive
 
I agree with Clive, it really sounds like a loose baffle in the exhaust system. As a matter of interest, just a thought, has anyone tried testing for the rattle with and without the sports exhaust switched on? My 992 Turbo S seems to have a slight rattle from the engine department on tick over when hot. However just thought it may be a characteristic of the car?
 
Thanks Clive and Cristo - I have suggested the exhaust and yet to hear back.

I've had an Akrapovic fitted and at one point they thought it could be this and the rear bumper had not been fitted back properly, however they decided to take the rear bumper off and drive it without it, and decided it wasn't the exhaust. I have the original Sports exhaust so have suggested they try this if they want to but they seem convinced its not exhaust related

The wait continues, no update since last Wednesday apart from Porsche UK stating they will assess compensation when the problem are resolved. To be honest I'm on holiday for the next couple of weeks so it sitting in a secure workshop is better than it being at home :rolleyes:
 
Enjoy your holiday. I'm sure everything will be resolved by the time you get back home! ????
Regards,

Clive
 
I'd reject the car. Welds etc on brand new £200k car completely unacceptable not to mention the downtime without your P&J. Frightening QC IMO. We were lent a couple of 992s. Both were sending odd warning message on battery? Its disappointing 2 years on these aren't coming out the factory perfect. I bought a new 991 turbo s cab in 2018. No rattles.
 
Have got my car back. No welds needed and rattles sorted. It has however come back with a piece of the rear trim dented so this will now be replaced [8|]

9 weeks and my patience has been tested....but the car is still amazing!

One thing Id like help on is the car seems to be stuck in 'privacy mode' on my app and 'my Porsche'. I've logged in with my profile but cant seem to turn the privacy mode off.

Any suggestions on how to do this?
 
Please put us out of our misery - what was the cause of the rattle? [8|]

When private mode is active, communication between the vehicle and Porsche Car Connect App as well as My Porsche is suppressed. No vehicle specific information is transmitted and no vehicle settings can be configured using the app or My Porsche. In the SET Porsche Connect menu, select Private mode, then check Activate private mode/ Deactivate private mode.

Regards,

Clive
 
The one in the dash was the Sports Chrono so that was replaced, the one behind the door card required a part which was replaced, the one in the rear (unidentified by me!) was the challenge and the cause remains unidentified.....but when they put the car back together it had magically disappeared. The rattle has gone!

I've been assure there were not structural issues and its all been signed off

Ill have a play with the PCM later to see if I can deactivate it. They are replacing the damaged trim and have ordered a new part so fingers crossed all will be well again soon!
 
Smurf991ts said:
I'd reject the car. Welds etc on brand new £200k car completely unacceptable not to mention the downtime without your P&J. Frightening QC IMO. We were lent a couple of 992s. Both were sending odd warning message on battery? Its disappointing 2 years on these aren't coming out the factory perfect. I bought a new 991 turbo s cab in 2018. No rattles.
I've got a Cab on order...and hoping this one remains rattle free when it arrives!


 

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