Hi all - just after some advice / opinions following a lengthy problem with my Turbo S (my second one, bought a new one last year and replaced it with another one this year in March)
It went into my supplying dealer for 3 rattles....some 7 weeks ago. One behind the PCM, one in the passenger door card and one in the rear. The one in the PCM and door have apparently been solved and new parts fitted but the rear remains persistent (this actually was one they found not me!)
They have literally stripped everything out of the rear of the car (when the rattle gets louder), even driven it with no rear bumper to see if it was the exhaust, but remain unsure where its coming from. Apparently it goes away when the car is warm, but this means a protracted investigation of letting the car cool, having a look, driving it again etc.
I got a call from the dealer yesterday stating they now think it could be down to the structure of the car and want to send it to a bodyshop for an additional weld. This is going to take another 6 weeks!
I'm now sat in a bit of a quandry. I have no hire car from them (this does matter really as its not my daily driver), it was brand new in March and has (when I dropped it off) covered 2K ish miles. I love it but am not sure how I feel about the fact its been stripped down again and again and may need something structural doing to it.
I've contacted Porsche UK yesterday to see what they are willing to do as I am without a car I've paid for now for 3+ months, and they said they would look at compensation at the end of the issue, but I also asked them to think about giving my a courtesy car, as so far I've not pushed for one. I've been patient......but now I'm thinking what to do and should I reject the car (not something I've done before so no idea how to do it)
Thoughts on the situation welcomed, and if I should just hold on, get it back and all's fine or look at a more serious course of action. The dealer hasn't been great with Comm's and I'm sure its been sat in the workshop being worked on in-between other cars, apparently its now in the hands of their 'Gold Tech'
Thanks for the advice!
It went into my supplying dealer for 3 rattles....some 7 weeks ago. One behind the PCM, one in the passenger door card and one in the rear. The one in the PCM and door have apparently been solved and new parts fitted but the rear remains persistent (this actually was one they found not me!)
They have literally stripped everything out of the rear of the car (when the rattle gets louder), even driven it with no rear bumper to see if it was the exhaust, but remain unsure where its coming from. Apparently it goes away when the car is warm, but this means a protracted investigation of letting the car cool, having a look, driving it again etc.
I got a call from the dealer yesterday stating they now think it could be down to the structure of the car and want to send it to a bodyshop for an additional weld. This is going to take another 6 weeks!
I'm now sat in a bit of a quandry. I have no hire car from them (this does matter really as its not my daily driver), it was brand new in March and has (when I dropped it off) covered 2K ish miles. I love it but am not sure how I feel about the fact its been stripped down again and again and may need something structural doing to it.
I've contacted Porsche UK yesterday to see what they are willing to do as I am without a car I've paid for now for 3+ months, and they said they would look at compensation at the end of the issue, but I also asked them to think about giving my a courtesy car, as so far I've not pushed for one. I've been patient......but now I'm thinking what to do and should I reject the car (not something I've done before so no idea how to do it)
Thoughts on the situation welcomed, and if I should just hold on, get it back and all's fine or look at a more serious course of action. The dealer hasn't been great with Comm's and I'm sure its been sat in the workshop being worked on in-between other cars, apparently its now in the hands of their 'Gold Tech'
Thanks for the advice!