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Porsche approved warranty claim

Cdhallett

New member
Hi all!

I have recently joined the club after a friend's recommendation and have a question about the approved warranty.

I have a 991.1 cab that still has over a year warranty left. it recently had an engine light come on that was diagnosed as a solenoid issue and replaced. Whilst the car was at OPC they flagged up that my PSE flap was sticking (I hadn't had any issues) but that this was not covered as it was external? Whilst it was there I also said that I was having problems with a rear window that wasn't coming up when cycling the roof. They managed to release the sports exhaust and spent some time adjusting the window, both I was charged for, however, when the car was dropped back both the issues are the same, in fact worse as I never had an issue with the exhaust until they said.
My question is, I would have thought both of these would have been covered by Porsche...or am I expecting too much on a used car?

As a newbie, I would really appreciate any help

P.S I am loving the car!
 
Firstly, I would have a look at the approved warranty paperwork regarding exclusions. I would have thought the window should be covered. Exhausts are a tricky area, I think, as there is probably a line between 'wear and tear' and a fault. However, again I would have thought a faulty PSE valve should be covered. I've never heard of a part being 'external' as a reason for something to be excluded.
 
See attached for detail on Exclusions ...

I had a PSE muffler / silencer (integral valve) replaced under the warranty last Thursday and on a previous car a (external) valve actuator

Did the dealer inform you of the warranty position / charging prior to conducting the work / attempted repair ?

I would have expected `better` of them in the circumstances
 
Hi

Thanks for the reply. Yes, they let me know the cost, I think it was an hour's labour but the window was almost £400 for adjusting? I just assumed, incorrectly this would be covered?

I understand that the exhaust as a main wouldn't be covered, but I would have thought the sports flap is a function and is not wear or tear?

I think the sting is that on my first journey both were still not fixed.
 
Christopher,

Unlike the Porsche factory warranty the Porsche Extended Warranty is insurance-based, so you’re in the hands of the insurer when it comes to what is and isn’t covered and the outcome may even depend upon the agent to whom your dealer speaks on the day.

As Alan has pointed out it’s important to read the policy exclusions, but looking at Andrew’s attachment the term "external/outside influences” appears to be a typical catch-all term which is open to interpretation … usually in the insurer’s favour!

If the dealer hasn’t fixed the window problem - for which you’ve been charged - to your satisfaction I can only suggest that you make that clear to them and request that they fix it at no additional cost to you.

Good to hear that the niggling problems aren’t spoiling your enjoyment of the car.

Jeff
 
Cdhallett said:
Hi

Thanks for the reply. Yes, they let me know the cost, I think it was an hour's labour but the window was almost £400 for adjusting? I just assumed, incorrectly this would be covered?

I understand that the exhaust as a main wouldn't be covered, but I would have thought the sports flap is a function and is not wear or tear?

I think the sting is that on my first journey both were still not fixed.


Agreed and proved by the action of my dealer (others elsewhere have also had the same positive experience). The valve usually fails in the open position, you can check this by comparing the position of the actuating `rod` with that of the other side. If mine had not been covered I would not have paid £2200 to have it replaced !

I would suggest that you challenge them with this `evidence` ...

PS ... welcome to PCGB
 
Thank you for all the information, it's a great help!

If I'm honest I have been a bit disappointed with this OPC, even when I ask if the window was fixed they covered themselves saying they believe so but if it happens again it will probably be a replacement regulator...I assume at my cost? For it to happen on my first cycle makes me think they knew this would be the case. They also tried to hint that it had had previous bodywork and this was why it needed adjusting. I don't have any issue with bodywork, it's not a new car but was sold as approved and if it was all done Porsche approved I cannot see why this would be any issue either?

I will see what they say if they contact me this week...fingers crossed!
 
Welcome ... trust that it all works out for you

Seriously unimpressed with that dealer attitude, go see the dealer principal ...

Ask for the car`s history - if you find that it has had previous work, take note that the work and parts are covered by a standard Porsche policy warranty of two years. You may have been charged when you should not have ?
 
I agree with Andrew’s comments, and if it was a Porsche Approved car it doesn’t say much for their 111-point pre-delivery check if they missed the window fault.

Jeff
 
I've had the PSE on my 991.1 S replaced twice under the Porsche Extended Warranty without issues (once at Reading OPC not long after I bought it, and last year at Teeside OPC) - if you're not pressing the 'Sport' or PSE buttons much, and don't rev over 4k often, the valves stick.

On the other hand, the '111 point inspection' is a paperwork fiction in my experience, and not even worth the paper it's printed on. When I bought my car (outside the dealer network) I had an OPC do the 111 point 'inspection' before purchase, and while this resulted in the seller rectifying some faults, the OPC managed to miss some subframe damage. They helpfully spotted it when I brought it back to get the extended warranty though, resulting in some out-of-pocket expense for me.
Thankfully Porsche have done away with the requirement for the 111 point check when renewing warranty, so that's an improvement!

The only items I've had rejected that I felt should have been covered have been corroded brake lines - have been told this is because corrosion isn't covered. Annoying, as brake lines aren't in the 'wear and tear' exclusions list, and I wouldn't expect brake lines to be corroded on a car of that age, but it seems to be increasingly common!

On the whole, I'd say that the Porsche Extended Warranty is still a pretty good deal - gives you peace of mind for most issues, and I definitely feel like it's good value for money given the amount of issues that crop up on these complex cars.
 
I do agree Gareth, having recently purchased a 3 year Porsche extended warranty for my 991.1 C4S Cab, after spending a small fortune on my previous 997 C4S Cab, over the 7 years of ownership. Of course, everything boils down to 'interpretation', so as they say, "I've paid me money and takes me chance". [8|]
 
I received a new 2-year cover with my 981 bought from an OPC in Feb. Strangely the wording on contracts seems to vary slightly, maybe Porsche spread the contracts with different insurers, or maybe buying a used car gets a slightly different contract from extending the warranty on a car bought new. Mine is insured with Real Garant Versicherung AG. Under "What is not insured" the list starts with "Functional impairment or damage to your vehicle due to wear or age" as one of the general exclusions, but that seems to me to completely negate the idea of an extended warranty at all! Leaving that aside, the list included by AndrewCS in post #8 above has some slightly different wording in my contract for some items, and of more interest is preceded by "Below is an exhaustive (my bold) list of items commonly subject to wear and tear, which if fail due to wear and tear will not be covered by your policy". So as that is described in the contract as an exhaustive list (pardon the pun) and the exhaust isn't on it, the exhaust must be covered. That will be my argument if the PSE fails at least.

Also, the Porsche Life email of Aug 2 2022 said this: "A Porsche always remains a Porsche. The feeling of day one all over again with Porsche Approved Pre-Owned Cars. We are passionate about every step in our 111-point check and we care of every detail during the vehicle preparation to make your heart beat faster. The cars are professionally prepared by our Porsche technicians using only genuine Porsche parts. We provide peace of mind with our Porsche Approved Warranty. It covers all components of your Porsche and offers the same level of service as our new car warranty. (My bold). Reignited by passion." I thought I'd keep that email just in case.....
 

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