OPC in the East of England service

[go928s4]

Interesting. I meant to reply to your previous post to say that the symptoms were identical to when I had a coil failure - diagnosed and replaced by Porsche Centre Colchester (PCC), who had the car for 3 days. About a month later, same problem again so I took the car to a local Porsche specialist who diagnosed another failure. He said his experience was that when one fails, others follow suit and suggested replacing the other 7 (could have been ripping me off, but that's not my experience of him). I asked how long he would need the car and he said he would do it while I waited. From memory, PCC charged about £250 to do one. He charged about £500 for the other 7! No problems since.

Out of interest, my car also has 21" wheels (Rohana). I bought the car privately but had the car inspected by PCC before purchase. It passed with flying colours except for dire warnings about the dangers of using non-Porsche wheels and non N-rated tyres so I got a local well-respected Porsche performance place to hace a look. They thought it was well set up and perfectly safe so I went ahead and I've had no problems in the 3 years I've owned the car. And that includes everything from towing a caravan in the snow in the Alps to track days.

Cheers.

Graham (2012 Panamera Turbo)

 

[Haydentrades]

Update on OPC in the East of England service..

well after I got my car back and running it for a couple of days it threw up faults on the dash and started running rough , not knowing what this was I went back to porsche and they put on the computer straight away without appointment which was great ,
when the service manager came out he said the tec said it Was showing a fault in the rear diff sensor and he said it was because I fitted 21 inch wheels ? ,so I went away and did some research and once done it was confirmed the 19 inch wheels and tyres against my 21 inch wheels and tyres there was only 0.06% difference , so I rang the service manager back up and stated my case , the car never had any problems before even with these wheels fitted , he went on to say it must be the wheels sensors ? So I said I would check these out .
well after searching all the forums around the world it became clear the root main problem for the faults for these models faults on mine being psm, stop start off, engine check light , these were the ones I was getting
my car has only done 16k and was in for timing bolts change and gear linkage changes , if anyone knows it’s a coil pack removal etc to get to do the work , remember this "

so I thought I’d check out my coil pack , thinking no,, Porsche have had these out they must be ok ,,
well it’s safe to say I removed the coil pack and out of 8 cylinders I’ve got 5 cracked , ?!!!!! Not good and before anyone says oh that’s ok they still work ok , what all 5 of them I don’t think so , so here is the issue
my car when cold ran ok not great and when it got hot faults came up ,
so I rebut what I said about OPC in the East of England beware steer clear the whole point is if you put your car in
professional hands you expect the correct advice , ie when these elements were taken out WHY WAS I NOT INFORMED ? And please don’t say oh they were most probably checked , clearly they were not I then start thinking what else has not be reported correctly ,

thank goodness I’ve had cars of this standard before and know what I’m up against and I can do most work and understand it myself ,

it’s safe to say I will not be returning I’ve bought and fitted a new coil pack and guess what no issues ,

I hope this has been helpful,

(edited by admin - removed reference to identify the Porsche Centre )

 

[Haydentrades]

Hi Graham

that’s good to confirm about the wheels , and your correct and I have changed all 8 , what’s wrong is while it’s was there I had a major service and pdk service as well as the call back works ,and they still did not mention the coils or there cracks , not good ,, if they had I would have just said please change them ..

anyway never going back there and would not recommend you know what they say you never get a second chance to make a first impression ..

thanks for your reply

 

[go928s4]

I have to say that my experience of Porsche Colchester has not been good, either. I've heard good reports of Porsche Cambridge, but never used them myself.

My car is now old enough that it's out of warranty and non-Porsche stamps in the service book are unlikely to have a big impact on value, so I'm happy to save a lot of time and money using a local specialist.

Good luck.

 

[Haydentrades]

very very sorry I got it wrong it wasn’t 5 coil packs it was 6 , shocking !!!

if it’s any benefit the rear ones were the good ones ,

 

[mr pg]

Note to Admin; The title of the thread is a bit of a giveaway as to which centre it was.

 

[Haydentrades]

Fair play ,,,

 

[tscaptain]

Note to Admin; The title of the thread is a bit of a giveaway as to which centre it was.

You can't get the staff these days.[] Have edited the title too...

 

[Peter_Bull]

Sorry - my fault - I missed it [:-]

 

[s999sws]

If you’re trying to get rid of the name of the OPC in this thread, why don’t you have a look at the top of the replies where it might just mention a name of the place in question. sws

 

[AndrewCS]

Better still ... get rid of the `rule` that has necessitated the requirement !

Find a way to allow criticism that can actually help people / situations like this ...

 

[chrishak]

Better still ... get rid of the `rule` that has necessitated the requirement !

Find a way to allow criticism that can actually help people / situations like this ...

Hear hear!

 

[tscaptain]

Better still ... get rid of the `rule` that has necessitated the requirement !

Find a way to allow criticism that can actually help people / situations like this ...

We're all ears.

It's been covered many times before. The "criticism" is most often one sided with the other party rarely given the opportunity to present their side of the story.

In my time as admin there have been several occasions where the Club, as publisher of the forum, has been threatened with legal proceedings. Also Forum Administrators could also be targeted.

We have neither the time nor ability to check out both sides of every accusation so, in our view, the so called

"name and shame" restriction will probably remain. Unless you can "find a way"...

 

[AndrewCS]

Alan,

Aye ... I have read some of those previous points / discussions, club rules and articles

.........

Question to self ... how does the rest of the world mange the problem ?

Off out now to cut the grass and look for some inspiration on the subject ... I may be some time

 

[go928s4]

I'm sure it has absolutely nothing to do with how much money Porsche (or Porsche Cars) contribute to the club. I had a problem with an independant a few years ago who was clearly unaware of the very well known "flex plate" issue affecting 928's. This cost me an engine and I could not win in court because Porsche officially deny there is a problem and the Club felt obliged to adopt the same line, even though emminent club members have written articles on dealing with the problem.

It part of the reason TIPEC exists.

Graham (2012 Panamera turbo)

 

[Haydentrades]

Gents I have read the comments and would agree two sides to a story every time however the evidence is there for all to see,

and I can update as follows after speaking to the general manager at PCC and stating my case and also confirming the reason for my call was not to ask for any refunds , money back, or favours but to just confirm to him my first experience was not a good one ,and he said he would go away and check who did the work on my car ,

Today he called me back and said after he found out who did the work on my car and thanking me for sending in pictures of the coil packs the tec who was a long standing team member had made the mistake

of not reporting this , he went on to say even though as I had stated I wanted not refunds etc he asked that if I required any work on my car to call him directly and apologised completely for what had happened this to me speaks volumes ,,

he understood why I wanted him to know and to make sure it didn’t happen to any other Porsche owner and what one team member does reflects badly on others, so my objective has been for filled and at some point I may take him up of his offer ,,

thank you PCC you’ve started to restore my faith and it’s great to have honesty in the industry .

hope the above helps , does not offend , or fear of any actions,,

 

[AndrewCS]

Yep ... does help, thank you

I have had a similar situation, which after Service Manager involvement was well addressed

 

[AndrewCS]

Better still ... get rid of the `rule` that has necessitated the requirement !

Find a way to allow criticism that can actually help people / situations like this ...

We're all ears.

It's been covered many times before. The "criticism" is most often one sided with the other party rarely given the opportunity to present their side of the story.

In my time as admin there have been several occasions where the Club, as publisher of the forum, has been threatened with legal proceedings. Also Forum Administrators could also be targeted.

We have neither the time nor ability to check out both sides of every accusation so, in our view, the so called

"name and shame" restriction will probably remain. Unless you can "find a way"...

Alan / Admins ...

I have referenced the Articles of Association - Code of Conduct - Forum Rules - Social Media Policy ... is there anything else to refer to in order to attempt to find a way please ?

Is the club `up for` finding a way ?

 

[Peter_Bull]

I think you’ve covered most things there Andrew.

As Alan stated, we have been through this many times since the forum was started in 2003. Although I can sympathise with many who would like to name and shame, we have not found a way around it that would protect the club and it’s officials.

I have no idea how others forums manage to allow it and get away with it. Or do they? For all we know they may have had to make NDA payments to injured parties.

 

[tscaptain]

I sent Andrew a PM too but, for the sake of clarity, here is most of it below.

Hi Andrew The key here is forum rule 1.4. We have had numerous accusations over the years by members and non-members alike claiming all sorts against various businesses. Very rarely do we ever get the other side of the story and, when we do, it often reveals that matters aren't as clear cut as claimed. Several of these accusations have brought swift threats of legal action for damages/ potential loss of earnings/libel etc. But, as the rule states, we don't have the time or resources to establish the veracity of the claims. The Club is very high profile, has a substantial bank balance and has a good number of important business partners and, as such, is a prime target for those who would wish to take us to court. Although as Admin we don't determine the rules or policy (we do have an input), I think it highly unlikely any Board would be willing to expose the Club to potentially huge legal costs. I have heard it said that there are plenty of other places to slate companies but it won't be allowed on the PCGB forum. Of course we recognise there is a potentially useful purpose here in warning other members of cowboy operators but, as yet, we have not found a way to do it which would satisfy the Club's legal advisors. So the long answer to a short question is no, I doubt there is either a way or willingness to change the rule 1.4

( But we're always open to suggestions)