Menu toggle

Helpful ReplyHot!Problems with Porsche Warranty Claims

Page: < 12 Showing page 2 of 2
Guest of the Club
  • Total Posts : 13
  • Joined: 2020/08/08 11:03:30
  • Status: offline
PorscheBFG Guest of the Club
Re: Problems with Porsche Warranty Claims 2020/10/11 08:23:21 (permalink) ☄ Helpfulby AndrewCS 2020/10/11 08:40:18
Thankfully this saga has come to a positive resolution, but not after a significant amount of frustration and back and forth from the dealer and Porsche.  In the end, the dealer where I was getting the work done (tail lights replaced), agreed to reduce the cost by 1/3 (presumably their profit) with Porsche GB paying for another 1/3 with the last 1/3 of the cost being directed to the different dealership who's technician is the one that over torqued the bolts causing the issue when they replaced the recalled heat shield a few weeks prior to the light falling out, but even though it was escalated to their MD, they still refused to pay.  After 5 weeks of pushing for a final resolution, Porsche GB agreed to also pay for the final 1/3 of the cost of the lights although stated that they would continue to pursue the dealership that completed the heat shield install that over torqued the bolts, but didn't want me waiting any longer.  
I do think there is a design defect with these lights as this issue seems to be relatively common and good design anticipates human error of this sort.  I sort of got lucky on this as the lights were also slightly delaminating on the inside, which again is turning out to be a very common issue.
Even on the invoice, it states that the lights were replaced through "goodwill" rather than through the warranty.  If anyone else has this issue please don't hesitate to get in touch.  
Thanks to you all that posted replies as your responses were very helpful through this process.
PCGB Member
  • Total Posts : 64
  • Joined: 2015/04/27 10:47:39
  • Status: offline
kjhurley PCGB Member
Re: Problems with Porsche Warranty Claims 2020/10/11 16:45:54 (permalink)
Very glad to hear that you finally were able to get this resolved. In line with what everyone else has said on here, I am amazed that this issue has not been recognised as a known problem and clear instructions given to all Porsche OPC workshops not to over-tighten the offending bolts.. And that’s not to mention the frequency of delamination!

991.2 Targa 4 GTS
PCGB Member
  • Total Posts : 2
  • Joined: 2021/06/28 11:41:02
  • Status: offline
scud626 PCGB Member
Re: Problems with Porsche Warranty Claims 2021/06/28 10:54:05 (permalink)
Just had the rear light on my 991 Carrera S fly out the back of the car on the m4 yesterday, the rear light was blown to pieces.
I can still see the screws in the car so probably the same issue as you have just quoted with over tightening of the screws.
Taking it to porsche reading tomorrow and I had naively assumed that it would be an obvious warranty claim, given lights are meant to stay in the car.
We shall see. 

update on this
apparently Porsche released a service bulletin to dealers that the last dealer to remove the rear bumper and lights has to pay for the replacement. So in this case the last dealer, mid-Sussex, had to pay for the new lights.
Mid-Sussex said they have had 4 991s in 2021 to have this happen to.
incidentally if this happens to you the clear rear glass upgrade lights from porsche are cheaper than the straight replacement lights (£530+fitting).
post edited by scud626 - 2021/08/03 13:27:18
PCGB Member
  • Total Posts : 173
  • Joined: 2020/06/14 20:29:41
  • Status: offline
geedee PCGB Member
Re: Problems with Porsche Warranty Claims 2021/07/31 21:25:03 (permalink)
Interesting and educative post.  If indeed the problem of tag breakage on the light unit is caused by overtightening of it`s one fixing screw (?) I do wonder if a battery powered screw driver might have been used, for it seems often to be the case that screws tightened by that type of driver are over tightened..?
PCGB Member
  • Total Posts : 10
  • Joined: 2020/01/23 09:58:20
  • Status: offline
drivesabit PCGB Member
Re: Problems with Porsche Warranty Claims 2021/08/26 15:42:21 (permalink)
Interesting reading the blame game. Thanks for shaing.
Are we allowed to name the OPC's involved?  Caveat emptor and all that... 
PCGB Member
  • Total Posts : 3
  • Joined: 2021/08/01 09:43:28
  • Status: offline
suniljnair PCGB Member
Re: Problems with Porsche Warranty Claims 2021/09/23 22:11:26 (permalink)
I had a similar issue with my Jaguar XKR. Heat shield came undone, dragged on the ground and had to be replaced - all for want of a washer. I got it replaced, had plenty of before and after pictures. Roundly ignored by the dealer, until I sent them a letter before action. It's £35 to file a moneyclaim (small claims under £5000), and costs are not awarded, so you're no worse off if you do lose. I'd start with a letter before action - it'll certainly get their attention.
Page: < 12 Showing page 2 of 2
Jump to:

Posts made and opinions expressed are those of the individual forum members

Use of the Forum is subject to the Terms and Conditions


The opinions expressed on this site are not necessarily those of the Club, who shall have no liability in respect of them or the accuracy of the content. The Club assumes no responsibility for any effects arising from errors or omissions.

Porsche Club Great Britain gives no warranties, guarantees or assurances and makes no representations or recommendations regarding any goods or services advertised on this site. It is the responsibility of visitors to satisfy themselves that goods and/or services supplied by any advertiser are bona fide and in no instance can the Porsche Club Great Britain be held responsible.

When responding to advertisements please ensure that you satisfy yourself of any applicable call charges on numbers not prefixed by usual "landline" STD Codes. Information can be obtained from the operator or the white pages. Before giving out ANY information regarding cars, or any other items for sale, please satisfy yourself that any potential purchaser is bona fide.

Directors of the Board of Porsche Club GB, Club Office Staff, Register Secretaries and Regional Organisers are often requested by Club members to provide information on matters connected with their cars and other matters referred to in the Club Rules. Such information, advice and assistance provided by such persons is given in good faith and is based on the personal experience and knowledge of the individual concerned.

Neither Porsche Club GB, nor any of the aforementioned, shall be under any liability in respect of any such information, advice or assistance given to members. Members are advised to consult qualified specialists for information, advice and assistance on matters connected with their cars at all times.

© 2021 APG vNext Commercial Version 4.6