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Helpful ReplyHot!Problems with Porsche Warranty Claims

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PorscheBFG
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PorscheBFG PCGB Member
Re: Problems with Porsche Warranty Claims 2020/10/11 08:23:21 (permalink) ☄ Helpfulby AndrewCS 2020/10/11 08:40:18
Thankfully this saga has come to a positive resolution, but not after a significant amount of frustration and back and forth from the dealer and Porsche.  In the end, the dealer where I was getting the work done (tail lights replaced), agreed to reduce the cost by 1/3 (presumably their profit) with Porsche GB paying for another 1/3 with the last 1/3 of the cost being directed to the different dealership who's technician is the one that over torqued the bolts causing the issue when they replaced the recalled heat shield a few weeks prior to the light falling out, but even though it was escalated to their MD, they still refused to pay.  After 5 weeks of pushing for a final resolution, Porsche GB agreed to also pay for the final 1/3 of the cost of the lights although stated that they would continue to pursue the dealership that completed the heat shield install that over torqued the bolts, but didn't want me waiting any longer.  
I do think there is a design defect with these lights as this issue seems to be relatively common and good design anticipates human error of this sort.  I sort of got lucky on this as the lights were also slightly delaminating on the inside, which again is turning out to be a very common issue.
Even on the invoice, it states that the lights were replaced through "goodwill" rather than through the warranty.  If anyone else has this issue please don't hesitate to get in touch.  
Thanks to you all that posted replies as your responses were very helpful through this process.
 
Cheers,
Ben
Keith.Jewers
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Keith.Jewers PCGB Member
Re: Problems with Porsche Warranty Claims 2020/10/11 16:45:54 (permalink)
Ben,
 
Very glad to hear that you finally were able to get this resolved. In line with what everyone else has said on here, I am amazed that this issue has not been recognised as a known problem and clear instructions given to all Porsche OPC workshops not to over-tighten the offending bolts.. And that’s not to mention the frequency of delamination!
 
Keith

991.2 Targa 4 GTS
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