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Macan GTS warranty and tyres problem

GregC1

GregC1

PCGB Member
Member
Hi , my wife’s Macan GTS needs a new waranty in tbd next couple of weeks.However the Porsche centre won’t issue one because it has non approved tyres - Yokohama- on it . The tyre centre who put them on 18 months ago assured me that they were suitable for the car . The car has also been in earlier this year to have the transfer box done and nothing was mentioned about the tyres then .
So what do I do ? Replace tyres/ have it out with tyre company?
buy non- porsch warranty?
Use an independent service company?And if so can anyone recommend one in the Midlands please ?
thanks Greg

 
There have been loads of discussions regarding tyres and extended warranty over the years. See https://www.porscheclubgb.com/forum/tm.aspx?m=1061286 under "Technically Speaking" in our Members Only section.

Do you currently have a set of winter wheels and tyres?

If not, I suggest you buy a complying set, fit them to the car for the 111 point inspection and you won't have wasted the money, since you will have them to hand for the onset of the winter months. Also, if you are touring, they become mandatory to be used in some European countries between October and March anyway.

And, as it so happens, a fellow member has a set for sale. [:)]

Regards,

Clive

 
Or you could borrow wheels to get the 111 point check done? Next time you'll know to buy N rated tyres and not other good quality tyres that fit but don't carry the N rating
 
Some of the Porsche delaers are a nightmare with the tyres.
Porsche Reading refused a warranty on my car as it has NO on the front and N1 on the rear. So I took the car to another centre and they said its not ideal but is not a failure for the warranty.
Would buy a cheap set of winter wheels and tyres as someone elese has suggested,they are quite cheap on eBay.
 
Thank you for the replies.
It’s just rather annoying when you’ve been told that the tyres you’re having fitted are absolutely ok on the car and will be ok on the warranty only to be told by the Porsche dealer that they're not .
Crazy thing is the rear Yokohama’s ARE N rated , but they don’t make N rated ones for front Macan tyres evidently which is what I found out today !
 
Greg

It's a sad tale, but what else is the tyre seller going to say? He won't tell you they're not ok as he'll lose his sale.
I think the moral of your story is not to believe anything you are told by anyone other than the PC you deal with, who are the ones who are legally liable to uphold the warranty.

ATB
D
 
I agree but unfortunately the tyre dealer is a friend of mine and he’s furious with Porsche , so much so he’s considering cancelling the Macan order he has with the Porsche dealer concerned.
I’ve decided to bite the bullet and buy Michelins and get them fitted.
Thankyou for offers of winter tyres though ??
 
I'm surprised that your friend is surprised and didn't know to be careful to ensure the tyres he suggested were acceptable to the PC and cancelling his order is just cutting off his own nose, as we know.

ATB
D
 
I’m going to have to agree that the blame is with the tyre dealer, and I don’t think he has any right to be upset with Porsche.
It’s not exactly a secret or a surprise that Porsche insist on cars having the correct N rated tyres on as a condition of Porsche warranty. It’s been like that for many years. And generally for good reasons, the N rating isn't just a stamp on the side of a tyre, the N rated version can be significantly different in construction and compound from the similar looking generic version of the same tyre.
Any tyre dealer who who knows their stuff should be fitting N rated tyres to Porsches (unless the customer insists otherwise). Just like they should know to fit star marked tyres to BMW, K marked tyres to Ferrari and so on.
Ive always found I just as good a deal on tyres from my OPC as by shopping around, they have always been willing to price match for me, and then you know that they have been fitted correctly (including nitrogen filling which is now a Porsche requirement) and they can’t turn round and tell you that your tyres are wrong if they fitted them.

 
What disappoints me is the total lack of flexibility with tyres/111 check and OPC's.
About a year ago I was refused warranty renewal because ONE reading out of a total of 12 was 2.5mm (everything else was 3mm or more). They wouldn't even do a 'recheck' of the reading on the tyre in question with me present - it had not passed so end of discussion !!
 
Data from the 111 inspection is inputted into a database system and if acceptable perimeters have not been met, the vehicle fails automatically. So unless you were expecting the PC to falsify data, there's very little that could be done. [8|]

Of course, it might have been much better customer relations to recheck the reading in your presence as clearly you feel aggrieved, but PC's are independent businesses and treatment of customers seems to vary a lot.

Regards,

Clive
 
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