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Helpful ReplyMacan GTS warranty and tyres problem

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GregC1
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GregC1 PCGB Member
2020/07/22 05:53:40 (permalink)

Macan GTS warranty and tyres problem

Hi , my wife’s Macan GTS needs a new waranty in tbd next couple of weeks.However the Porsche centre won’t issue one because it has non approved tyres - Yokohama- on it . The tyre centre who put them on 18 months ago assured me that they were suitable for the car . The car has also been in earlier this year to have the transfer box done and nothing was mentioned about the tyres  then .
So what do I do ? Replace tyres/ have it out with tyre company?
buy non- porsch warranty?
Use an independent service company?And if so can anyone recommend one in the Midlands please ?
thanks Greg 
 
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Lancerlot
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Re: Macan GTS warranty and tyres problem 2020/07/22 10:16:41 (permalink) ☄ Helpfulby lawrence quinn 2020/07/22 13:38:31
There have been loads of discussions regarding tyres and extended warranty over the years. See  https://www.porscheclubgb.com/forum/tm.aspx?m=1061286 under "Technically Speaking" in our Members Only section.
 
Do you currently have a set of winter wheels and tyres?
 
If not, I suggest you buy a complying set, fit them to the car for the 111 point inspection and you won't have wasted the money, since you will have them to hand for the onset of the winter months. Also, if you are touring, they become  mandatory to be used in some European countries between October and March anyway. 
 
And, as it so happens, a fellow member has a set for sale. 
 
Regards,
 
Clive
 
post edited by Lancerlot - 2020/07/22 10:25:53

The older I get - the faster I was!
Past - 924T, '911 SC, 911 C, 911 C2, 964, 996, 996TT, 997TT, 997GT2, 430 Scuderia, 997TT, 997TTS, 991.2TTS. Macan SD. Raleigh bike!
Chappelle
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Re: Macan GTS warranty and tyres problem 2020/07/22 13:55:11 (permalink)
Or you could borrow wheels to get the 111 point check done?  Next time you'll know to buy N rated tyres and not other good quality tyres that fit but don't carry the N rating

Richard Chappelle
Boxster S, Macan GTS
Previously Audi RS4,
Nissan GTR, Lotus Elise 111R, Caterham SV, Golf VR6, Peugeot 205 GTi, RS2000 and a few sheds
tigertrout
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Re: Macan GTS warranty and tyres problem 2020/07/22 18:22:05 (permalink)
Some of the Porsche delaers are a nightmare with the tyres.
Porsche Reading refused a warranty on my car as it has NO on the front and N1 on the rear. So I took the car to another centre and they said its not ideal but is not a failure for the warranty.
Would buy a cheap set of winter wheels and tyres as someone elese has suggested,they are quite cheap on eBay.
GregC1
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Re: Macan GTS warranty and tyres problem 2020/07/22 22:25:50 (permalink)
Thank you for the replies.
It’s just rather annoying when you’ve been told that the tyres you’re having fitted are absolutely ok on the car and will be ok on the warranty only to be told by the Porsche dealer that they're not .
Crazy thing is the rear Yokohama’s ARE N rated , but they don’t make N rated ones  for front Macan tyres evidently which is what I found out today !
Paul_Sue_Leggett
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Re: Macan GTS warranty and tyres problem 2020/07/23 09:06:58 (permalink)
Hello Greg
Sorry to hear about your wheel problems and the OPC.
If you are looking to buy a set of winter wheels and tyres to get you through the warranty inspection and keep them for winter use I have a set available.  See the post at https://www.porscheclubgb.com/forum/tm.aspx?m=1063327.  I am near Northampton so not too far away from you, possibly.
dpoynton
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Re: Macan GTS warranty and tyres problem 2020/07/23 09:13:31 (permalink)
Greg
 
It's a sad tale, but what else is the tyre seller going to say? He won't tell you they're not ok as he'll lose his sale.
I think the moral of your story is not to believe anything you are told by anyone other than the PC you deal with, who are the ones who are legally liable to uphold the warranty.
 
ATB
D

2016 - 718 Boxster S PDK - agate grey
2019 - Macan Gen2 Turbo - Sapphire Blue.
Previous Porsche; 2014 Macan S, 2006 Cayman S, 2003 996C2, 1998 Boxster
Location: Near Ashbourne, Derbyshire
PCGB Region 8 - East Midlands
GregC1
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Re: Macan GTS warranty and tyres problem 2020/07/23 22:43:55 (permalink)
I agree but unfortunately the tyre dealer is a friend  of mine and he’s furious with Porsche , so much so he’s considering cancelling the Macan order he has with the Porsche dealer concerned.
I’ve  decided to bite the bullet and buy Michelins and get them fitted.
Thankyou for offers of winter tyres though 👍
dpoynton
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Re: Macan GTS warranty and tyres problem 2020/07/24 06:53:54 (permalink)
I'm surprised that your friend is surprised and didn't know to be careful to ensure the tyres he suggested were acceptable to the PC and cancelling his order is just cutting off his own nose, as we know.
 
ATB
D

2016 - 718 Boxster S PDK - agate grey
2019 - Macan Gen2 Turbo - Sapphire Blue.
Previous Porsche; 2014 Macan S, 2006 Cayman S, 2003 996C2, 1998 Boxster
Location: Near Ashbourne, Derbyshire
PCGB Region 8 - East Midlands
Lancerlot
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Re: Macan GTS warranty and tyres problem 2020/07/24 10:44:23 (permalink)
Yes, an interesting case of blame-shifting syndrome! 
 
Regards,
 
Clive

The older I get - the faster I was!
Past - 924T, '911 SC, 911 C, 911 C2, 964, 996, 996TT, 997TT, 997GT2, 430 Scuderia, 997TT, 997TTS, 991.2TTS. Macan SD. Raleigh bike!
Wollemi
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Re: Macan GTS warranty and tyres problem 2020/08/01 23:53:40 (permalink)
I’m going to have to agree that the blame is with the tyre dealer, and I don’t think he has any right to be upset with Porsche. 
It’s not exactly a secret or a surprise that Porsche insist on cars having the correct N rated tyres on as a condition of Porsche warranty. It’s been like that for many years. And generally for good reasons, the N rating isn't just a stamp on the side of a tyre, the N rated version can be significantly different in construction and compound from the similar looking generic version of the same tyre. 
Any tyre dealer who who knows their stuff should be fitting N rated tyres to Porsches (unless the customer insists otherwise). Just like they should know to fit star marked tyres to BMW, K marked tyres to Ferrari and so on.  
Ive always found I just as good a deal on tyres from my OPC as by shopping around, they have always been willing to price match for me, and then you know that they have been fitted correctly (including nitrogen filling which is now a Porsche requirement) and they can’t turn round and tell you that your tyres are wrong if they fitted them. 
 

Graham - R7 CoG member
718 Boxster GTS 4.0
Boxster S (987.2 ) 2009 Meteor Grey
Land Rover Discovery 4 (2010) - on road tank, off road marvel
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mikeg
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Re: Macan GTS warranty and tyres problem 2020/08/02 19:06:16 (permalink)
What disappoints me is the total lack of flexibility with tyres/111 check and OPC's.
About a year ago I was refused warranty renewal because ONE reading out of a total of 12 was 2.5mm (everything else was 3mm or more). They wouldn't even do a 'recheck' of the reading on the tyre in question with me present - it had not passed so end of discussion !!

2017 Cayman S
Lancerlot
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Re: Macan GTS warranty and tyres problem 2020/08/02 19:46:37 (permalink)
Data from the 111 inspection is inputted into a database system and if acceptable perimeters have not been met, the vehicle fails automatically. So unless you were expecting the PC to falsify data, there's very little that could be done. 
 
Of course, it might have been much better customer relations to recheck the reading in your presence as clearly you feel aggrieved, but PC's are independent businesses and treatment of customers seems to vary a lot.
 
Regards,
 
Clive   

The older I get - the faster I was!
Past - 924T, '911 SC, 911 C, 911 C2, 964, 996, 996TT, 997TT, 997GT2, 430 Scuderia, 997TT, 997TTS, 991.2TTS. Macan SD. Raleigh bike!
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