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Sat Nav entry & Porsche Connect App

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Tony992
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Tony992 PCGB Member
2019/09/12 11:42:11 (permalink)

Sat Nav entry & Porsche Connect App

Cuple of questions questions guys if anyone can help please ?
 
1) Is it possible to send a destination to the pcm on the car remotely using the Porsche connect app on a mobile ? I Can't quite see how its done.
 
2) The data on my connect app on y mobile does not seem to sync up with the trip data on the car?  It also does not seem to update immediately eg I did a journey this morning for about 20 miles but this doesn't seem to have updated on my app at all and the last recorded trip data on the app says 7.02pm from yesterday ( I didn't actually finish using the car until 9pm last night either ?).
 
Any guidance would be much appreciated cheers !
 
Tony

4 Replies Related Threads

    PBM
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    PBM PCGB Member
    Re: Sat Nav entry & Porsche Connect App 2019/09/12 12:41:51 (permalink)
    I am also yet to figure out how to send a route to the nav in the car .  About that trip data not updating on Porsche connect .....seems a shoddy ( very shoddy ) delivery of this part of the product.  It is almost random hit and miss on my car . 
    Personally I think we should be asking for money back as the telemetrics simply does not work as described and thus is surely failure to deliver a product paid for . on that, no excuses about Vodafone fault, its sold to me ( in my case ) by Porsche so they are the responsible seller.  Ok maybe a bit aggressive approach , but you wouldn't put up with a non working product in other circumstances . 
    keithn
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    keithn PCGB Member
    Re: Sat Nav entry & Porsche Connect App 2019/09/12 13:06:59 (permalink)
    Hi Tony
     
    Re your question 1: Yes it is. When logged in to the app you should have 3 options at the bottom: Explore, My Car, My Account. Touch in to Explore. In the Search box at the top type in the destination you want, hit return, this should bring up the route on a map and in a red box you should see the option Send to vehicle.
    One tip - when in your car and if you get a dialogue box about saving new destinations to the online memory, select cancel or no. You should find newly uploaded destinations under Favourites in the PCM navigation.
     
    Question 2. - I have the same issue. I ran some tests with Porsche Connect in Germany earlier this week and everything is working but there still is a delay (sometimes). Things you can try: 1) in the car under Settings, Porsche Connect, disable remote access, wait a couple of minutes and re-enable; delete and re-install the app; check your Porsche Id is logged in in the vehicle. That said I recommend logging the issue with Porsche Connect because the more people reporting it might lead to further investigations (I did it online through the Contact Us option and they responded within 24 hours).
     
    On the whole it has been working fine for me until the end of August. I updated to the latest Apple IOS 12.4.1 but apparently that is not the problem.
     
    Good luck.
    cymro
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    cymro PCGB Member
    Re: Sat Nav entry & Porsche Connect App 2019/09/14 23:30:15 (permalink)
    There are faults with the trip information in the car  with information to your  Porsche connect app and  your my Porsche web portal. I have had a ticket open with Porsche Connect in Germany for 4 months on this and they still have not sorted out. You will find if you change from MPH to KMH in the car before you switch off the ignition it works. You can then change back to MPH until the end of your next journey. I have been told now it has been passed on to the software developers.
     
    Once you end your journey, there is a 2 hour gap when you can do this before the last journey information disappears.
     
    I regards to sending destinations from the Porsche connect to the car, it works. The only time it does not work is from certain addresses entered in the apple address app if not entered correctly blocks the system, and the app has to be deleted and re installed. Porsche in Germany are working on this error as well. 
     
     
    post edited by cymro - 2019/09/15 08:51:41


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    cymro
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    cymro PCGB Member
    Re: Sat Nav entry & Porsche Connect App 2019/09/18 14:53:45 (permalink)
     Have been told by Porsche connect for cars that experiencing the trip data problem to get in contact with them and get a ticket raised. Apparently I M the only one that has a ticket raised for the issue. it Might help to solve the issue. Have just completed a 20 day driving trip in Spain and worked correctly on KMH. Once home and back to MPH it faults again 


    992S
    Previous
    2017 Carrara White 991.2 GTS Coupe
    2015 991.1 4GTS
    2013 991.1 S cab
    2012 991.1 S Coupe
    2010 997S Gen2 Coupe
    2008 997S Cab
    2006 996 Coupe
    2005 Cayman S
    2004 Boxster 987S
    Boxster 986S
    Boxster


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