MotorheadImi, Just to point out that your car is under the Porsche Extended Warranty plan which is nowhere near as extensive as the full Factory Warranty. Your Porsche Centre is dealing with a third party insurer who presumably is refusing to pay to replace the units (you need to read carefully the Extended Warranty T&Cs to understand what is and is not covered). Your Centre will therefore have to cover the full replacement cost (unless they can get you cough-up part of the cost) and if they can be bothered, maybe return the units to the manufacturer seeking reimbursement from them. Jeff
MotorheadIt sounds very much as though you've taken it as far as possible within Porsche Imi, so I can understand your frustration - I would be too..! Not the sort of treatment you expect from a so-called premier car manufacturer. I really don't know where you could get further advice. Trading Standards perhaps? Porsche UK would smart if you managed to get your case taken up by the BBC's Watchdog program..! Jeff Edit: That pic looks like serious delamination has taken place. Surely a manufacturing fault, and Porsche should at the very least send the units back to the manufacturer for comment?
ralphmusicYou might consider requesting assistance from the Club's Register Director. This looks to be an inappropriate response to an apparently known problem and perhaps one that the Club should provide assistance on even if all they can do is to help collate evidence and arrange a meeting for you, the Register Director ( David Carnaffin - firstname.lastname@example.org ) and Porsche GB.
PHB1969just wondered on the twitter front, is it worth tweeting certain key motoring individuals that are Porsche lovers - Chris Harris, Richard Hammond, Evo magazine, some of the Porsche specific magazines etc etc you may find a friendly ear with very good Twitter or media reach (more so than my 5 followers!)
lessismoreHow amazing that since raising with the OPC where I bought my car on 29/8 about my cracked headlights and in particular the driver side which is milky colour with glue on the inside sticking it together and having raised it with Porsche Customer Services they have both now concluded on 8th Oct that they don't know how this could have happened so its not covered under the extended warranty thus washing their hands of it. After 7 calls with the OPC, THATS WHAT THEY CALL THEMSLEVES and not coming back to me as promised and saying they are not responsible and basically calling me a liar they are a disgrace and if I am allowed I will name them on here and wouldn't trust them as far as I could throw them As for Porsche Customer services who have been dealing with this since 20/9 and have now decided between their warranty and technical teams its nothing to do with them - Porsche Passion and Premium brand DO ME A FAVOUR. The car in question apparently as its had its 111 point check is super duper despite the spray job and bumper removal and refit before and the fact its not unusual to have stress cracks on front lights of Caymans but my OPC have never come across it despite others saying its not unusual All in all I expected nothing else apart from a trip down the country lane and that's exactly what I got. I have family who work for a OPC and have 2 Porsches and this is the amount of trust and service I get from them so good luck to the rest of you They say as I bought it in October 2018 and this was happened in July 2019 they suspect it was bumped. The car has done 800 miles at the time and not been out of the local road End of rant and what a stitch up
leginIm afraid its like I said above. Its either take them to court or roll over.
imi ... it seems like the precedence has been set in the US to replace such lights - I don't understand why we in the UK are being given the run-around.
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