Be Warned. Service loopholes and why to go to the apporved dealers

Mdpporsche · Mar 1, 2019

[h4]When you go to a "Porsche Service Specialist" check what oil they use, it may not be what is recommended by porsche for your car and be fully synthetic. The second thing to realise here is if they make a complete cock up of your vehicle ( as they did with mine) it is difficult getting satisfaction from them even if they promise it. After all, would you want the monkey who damaged your car working on it again? Despite promises on their web site that they are "********* Leading Independent Porsche Specialists" and porsche trained technicians who will return your porsche in perfect condition.They do not ! False promises with no backup was my experience. After my debarcle there claims have has now been changed to "all of the ****** team are Porsche enthusiasts and this shows with the quality of the workmanship put into each and every car" I should say the quality was definately not up to that you could achieve yourself. The quaality and workmanship shows, it sure does!I but not as you might expect.[/h4]
[h4]If you insist in dealing with these people you need to ensure you incorporate into your agreement with them that in the event of any damage you reserve the right and they agree to get any damage repaired at their expence at an approved dealerof your choosing. if they do not agree to this then you know why and what to do, WALK AWAY.[/h4][h4]My pride and joy was returned with:[/h4][h4]1.oil spread liberally on the inside of the car, and powdery hand marks[/h4][h4]2. scratched interior[/h4][h4]3. ripped carpet[/h4][h4]4. Damaged wheel bolts[/h4][h4]5. Hatchback Boot damper detatched and in the boot[/h4][h4]6. Oil and water cover open, oil over the ajacent panel.[/h4]

Edited to comply with name and shame policy

JMR · Mar 1, 2019

Thats disappointing.

I took mine in to Porsche Centre Nottingham for a full service, plugs, water pump, the works.
About a week after the work had been carried out, I got time to get the car out in the sun and have a look over it.

The wheels looked different for some reason...

To my amazement, whilst the wheels were off, they removed the dirty, tarnished wheel bolts and cleaned them up and painted them in lovely fresh silver!!!

Nice touch.

m17keo · Mar 2, 2019

Mr Pyklett,
Thank you for taking the time to bring my attention to how my company has failed you.
As you know I take this very personally and I’m sorry you feel aggrieved that your cayman was not returned in the condition you expected after the service we carried out in August last year.
I’ve put certain measures in place so this can not happen again.
As I’m sure you are aware mistakes can be made in any line of business, it’s how you deal with them that makes the difference.
We already agreed with you that I would have your car valeted professionally.
We also agreed to replace all of the wheel bolts which we painted as part of the service and you now view these as damaged.
You agreed to bring your car in Thursday 28th Feb but failed to do so.
I am sure that most people would agree when a person admits a failure that a second chance to rectify said failure is not to much to ask.
I will pass on your comments referring to Trevor the 64 year old Porsche technician who serviced your car. After 48 years working on performance cars that he has finally reached the standard of a monkey.
Please feel free to pop in and see me or call me personally to re-arrange a suitable date for us to rectify your issues.

Mike
07730681149
01159652997

Mdpporsche · Mar 4, 2019

Dear Mike,

I have previously sent a number of emails to you trying to resolve this matter.
As I know you can see posts on this forum I am taking this opportunity to request
you reply to my previous emails as you have not done so thus far.

m17keo · Mar 5, 2019

Mr Pykett,
As per our previous conversations, I have explained that e-mails are not the best way to contact me
due to problems with our current e-mail server.
I've given you both my business number which I am on from 8.30am - 5.30 pm everyday
and my personal mobile if its out of hours.
Better still you could always come in to Zentrum at a time that is best for you.
Im sure you will appreciate that conducting business via a public forum is not very professional.
Mike