[FONT=calibri"]A couple of weeks ago I took my 991 to an OPC for a health check. All was fine but on collection I was told the car needed a replacement coolant pipe which would be done free of charge as it was, in effect, a recall. (Apparently, some 991s are affected, not all). The car went in on Tuesday with the work expected to take two days. I was loaned a Boxster S Cabriolet which was booked out to me for three days. It was pointed out, quite rightly, when signing the paperwork for the loan car that, in the event of damage, I would be responsible for the insurance excess of £500.![[FONT=verdana,geneva"]](/forum/styles/default/pcgb/space.gif ". [FONT=verdana,geneva\"]")
[FONT=calibri"]On day two, I parked the Boxster in a County Council operated busy car park in broad daylight for a few hours in the afternoon. On the drive home, the wind noise inside the car seemed louder than normal and I made a mental note to check the roof was fully engaged. Arriving home, I discovered that some deranged moron had slashed the roof on the nearside rear corner which could only have happened in the car park as I had been nowhere else. Calls to the Police and the Council proved worthless and the OPC was, by this time, closed for the day. I was most upset.
[FONT=calibri"]Early on day three, I rang the OPC and informed them of this mindless vandalism and made arrangements to collect my car later that day. On arrival, I was met by a customer services man who, following instructions from the service manager who remained out of sight throughout my visit, told me I would have to pay the £500 excess. I asked the customer services man to reconsider given that I, personally, did not cause the damage, that if it hadn’t been for a potentially defective part being found on my one year old car I wouldn’t even be there and that, in less than three years I have bought two brand new 991s from them totalling over £220K. He went off for a further discussion with both the service manager and general manager who both decided to uphold the original request for me to pay £500.
[FONT=calibri"]I am, and always was, fully aware of my legal responsibilities and, given that I don’t want to fall out with the OPC, duly paid the £500. I know the damage was not their fault, neither was it mine but their lack of any goodwill and understanding has left me both shocked and disappointed.
[FONT=calibri"]I hope you don’t mind me sharing this sorry tale with you all and suggest that 991 owners might like to check if their coolant pipe needs replacing. If it does, I hope you have a better experience than me.
[FONT=calibri"]On day two, I parked the Boxster in a County Council operated busy car park in broad daylight for a few hours in the afternoon. On the drive home, the wind noise inside the car seemed louder than normal and I made a mental note to check the roof was fully engaged. Arriving home, I discovered that some deranged moron had slashed the roof on the nearside rear corner which could only have happened in the car park as I had been nowhere else. Calls to the Police and the Council proved worthless and the OPC was, by this time, closed for the day. I was most upset.
[FONT=calibri"]Early on day three, I rang the OPC and informed them of this mindless vandalism and made arrangements to collect my car later that day. On arrival, I was met by a customer services man who, following instructions from the service manager who remained out of sight throughout my visit, told me I would have to pay the £500 excess. I asked the customer services man to reconsider given that I, personally, did not cause the damage, that if it hadn’t been for a potentially defective part being found on my one year old car I wouldn’t even be there and that, in less than three years I have bought two brand new 991s from them totalling over £220K. He went off for a further discussion with both the service manager and general manager who both decided to uphold the original request for me to pay £500.
[FONT=calibri"]I am, and always was, fully aware of my legal responsibilities and, given that I don’t want to fall out with the OPC, duly paid the £500. I know the damage was not their fault, neither was it mine but their lack of any goodwill and understanding has left me both shocked and disappointed.
[FONT=calibri"]I hope you don’t mind me sharing this sorry tale with you all and suggest that 991 owners might like to check if their coolant pipe needs replacing. If it does, I hope you have a better experience than me.
